General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

4g Stoke on Trent North area speed test

just tested 4g speed indoors got 29mbits download is that about right?

Resolved! best plan to avoide roaming charges!

any ideas how to reduce roaming charges

Never give up

On 15th April 2015 I put in an online request to O2 for an unlatching code for my Sony Xperia S. Almost immediately I received an auto response telling that O2 could not provide code as they did not supply the phone. Quite true, the phone was a Sony ...

Resolved! Facebook advert scam

I was on the Facebook app Last night and I saw what I thought was an article on some new smart watch, it was an advert... When I opened it Is was ask to do a survey, it asked 3 questions:,What do you prefer, apple or Android?Large or small screens?An...

Resolved! Invalid sim

I've typed in my Puk number to many times an now I've an invalid sim so I can't call O2

Resolved! How to apply O2Open?

I am upgrading over the phone and have been told I qualify for O2Open. I have got the code by text buit it says I have to go to a shop. How do I apply the code to my contract - I'm not signing up until I get clarity. Can't get through for hours on th...

Resolved! Buying internet usage via dongle

For the 2nd month running I have bought the ultimate surfer package at £13 but my confirmation email says £15. I am unable to have a 'live' chat as all the advisors arebusy. Anyone had this problem?

Resolved! O2 In the poor house?

I have decided to leave O2 today because.....1. I'm tired of not being able to use my phone to make phone calls or surf the web at home without have to stand in hope in one exact spot to the millimetre for reception that lasts about 30 seconds only t...

Resolved! How can I make a complaint about the customer service I received?

I felt disppointed about my current experience of renewing my contract. My old contract would end this month, thus I ordered a new O2 SIM only Pay Monthly contract, which was 4G data for 4G network and 500 mins and txts. However when I tried to move ...

Resolved! Mast Problems

We had a fault on a mast near us and it was not fixed for 5 weeks, the past week it has been not to bad but today although I had 4 bars of signal could not use phone at all this morning. This is getting very bad and O2 is not providing the service th...