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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44563 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36360 Views
  • 45 replies
  • 6 kudos

giffgaff getting DDOS attacked (apparently)

Hey guys,Don't know if anyone has mentioned but gg are apparently under attack from a DDOS... It's definitely been on and off for the last 24hrs+ but no word on what the cause is.Somebody posted on the forums to make sure u were topped up as they wer...

gindygoo by Level 25: Hard Hitter
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02

I have never been part of a rubbish network, the data on my phone uses up witjin 2 days of having it , hardly any network coverage , customer service is like a non existent swiss army, bills heavy and i hardly use it, have told them i am partially si...

Anonymous by Not applicable
  • 2648 Views
  • 12 replies
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Data allowance not available

hi allHas anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?When I'm not using wifi or wifi is unavailable I have no way of checki...

Anonymous by Not applicable
  • 1604 Views
  • 8 replies
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o2 gurus are useless

I was nearing to the end of my contract, only one month left and so I asked when I could change to a sim only plan. I was told that I could change one month earlier than the end of my contract date, only to later find out that this was wrong and I ha...

Anonymous by Not applicable
  • 2573 Views
  • 16 replies
  • 1 kudos

Resolved! Pay As You Go phone not working

I have had a Pay As You Go Phone for some time and do not use it very much. Some years ago it seems to have been moved to a tariff that did not need regular top-ups because I had a large credit balance through regular top-ups and little usage. This s...

Anonymous by Not applicable
  • 5688 Views
  • 19 replies
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o2 Phone number suddenly dead, and just realised o2 support services are lacking

Anyone calling my phone number (which I have had for 12 years) suddenly gets a number unobtainable tone (long tone). Voicemail not working. And device itself shows no connection... (but of course that should not affect voicemail...)Went to this site ...

Anonymous by Not applicable
  • 3329 Views
  • 11 replies
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Feedback: 'feedback@o2.com'

I have recently spoken to Mohammed in customer service who was patient, very knowledgeable and spent 40 minutes going through various settings and functions on my new phone. He also sent me various technical emails which explained every function on t...

jonsie by Level 94: Supreme
  • 4536 Views
  • 12 replies
  • 4 kudos

Resolved! Cancel a contract.

Hi, how can I cancel a contract on line please. It has 5 months left to run and am prepared to pay the penalty.Thank you in advance.

Anonymous by Not applicable
  • 2711 Views
  • 12 replies
  • 0 kudos