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port request declined for security reasons - notification?

Anonymous
Not applicable

Hello,

 

I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first indication I had at all that there was a problem and I don't think I should have to go looking for this information!

 

So my suggestion is that it might be a good idea to send a notification if a request like this is declined.

 

Thank you!

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Curr946
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Was this in or out?
Current Phone: Sony Xperia XZ Premium
Message 2 of 13
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MI5
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It's always wise to follow up anything by calling CS.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Message 3 of 13
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Anonymous
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It was in. I'm moving from Orange.

 

...was that the problem? 😜

Message 4 of 13
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Anonymous
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Thanks. But then what's the point of doing anything online in the first place? I do so hate phone calls.

Message 5 of 13
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MI5
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Quite often Orange causes problems.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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It may possibly be an issue with EE if you were porting in...?

Veritas Numquam Perit

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Anonymous
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Gosh, well there's a surprise, they've been a right 'mare to get away from.

Message 8 of 13
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Anonymous
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Possible, even likely. Not had anything from them, either, but that's par for the course from experience. I was hoping O2 might be a bit more thorough with the communication--all the other communication I've had has been super!

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MI5
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On the whole you should find them much better than EE for CS.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 13
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