port request declined for security reasons - notification?

[Anonymous]

Hello,

I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first indication I had at all that there was a problem and I don't think I should have to go looking for this information!

So my suggestion is that it might be a good idea to send a notification if a request like this is declined.

Thank you!

[Curr946]

Was this in or out?

[MI5]

It's always wise to follow up anything by calling CS.
http://www.o2.co.uk/contactus

[Anonymous]

It was in. I'm moving from Orange.

...was that the problem? 😜

[Anonymous]

Thanks. But then what's the point of doing anything online in the first place? I do so hate phone calls.

[MI5]

Quite often Orange causes problems.....

[Cleoriff]

It may possibly be an issue with EE if you were porting in...?

[Anonymous]

Gosh, well there's a surprise, they've been a right 'mare to get away from.

[Anonymous]

Possible, even likely. Not had anything from them, either, but that's par for the course from experience. I was hoping O2 might be a bit more thorough with the communication--all the other communication I've had has been super!

[MI5]

On the whole you should find them much better than EE for CS.