When upgrading my phone in January, i was sold a contract under the premise that i can change my phone every 90 days. When i attempted to upgrade today i was refused on account of having multiple connections under my name. Nowhere does it state on my contract that there was a limit to the amount of connections i could have nor would that effect an upgrade. I have attempetd this both in a store and then again via the MyO2 App where I got the same error message.
I attempted to contact your customer service about this issue but they were incompetent and were unable to help other than simply asking me to wait another 3 months to try again... but im still going to have the same issue. Nowhere when i signed up did it mention a limit to the amount of connections i was allowed, nor that any connections above 8 would impact any future upgrades. All in all you're in Breach of Contract, and False advertising, something which I will be taking up with OfCom and Trading Standards.
