Excellent service from Sam in Ballymena. Very impressed
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on 15-08-2024 16:41
Recently my contract for 8GB at £13.99 a month was up, and having looked through the O2 website I was disappointed with the offers available.
I popped into the O2 Tower Centre store in Ballymena to see if anyone could help, or if not I would cancel my contract. Sam was very helpful and knowledgeable - he was very honest about the deals available and even helped me to get a much better price for more data!
Having thought I’d have to go through all the hassle of changing provider and getting a new SIM, this is stellar service and has ensured my place as a loyal customer at O2 for a long time. If every representative could be as efficient and helpful, it would make my life a lot easier!
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15-08-2024 16:54 - edited 15-08-2024 16:55
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15-08-2024 16:54 - edited 15-08-2024 16:55
How heartening @CaroleKerr
There are caring customer support members, and it is great that you have found the time to praise Sam.
I had a good experience in an O2 store ..
Happiness is a kind caring person.
Enjoy your phone and all it's services.
Take care 🙂 💕
HAPPINESS IS BEE SHAPED
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on 15-08-2024 17:51
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on 15-08-2024 17:51
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on 16-08-2024 09:53
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on 16-08-2024 09:53
Thanks for your feedback @CaroleKerr, it's great to read about your experience 👍. I've managed to track down Sam and I'll pass on your comments.

