You can’t make this stuff up.
I decided to do a switch up last Saturday online due to the pixel 9 pro fold not being widely available in stores. Placed order Saturday night and all went thought. I have 3 lines and devices with o2. 2 of them are ipads with eSIMs and the third being my mobile device which I wish to upgrade. Dpd driver arrives with the device Monday and asks for a pin for the delivery. I didn’t receive it. I asked him what number he has and guess what he has the number for the ipad with the eSIM which can’t receive sms or text messages. I called o2 Monday night advising them the situation. They said they changed the number and have asked Dpd to deliver next day. Dpd arrives guess what they still have the eSIM number and said they need the pin from the sms they sent. Again I can’t receive it hence they can’t give me the device. Tuesday night I call o2 again. They again assure me they changed the number on the system. I reiterate it’s the delivery carrier who needs to have this updated and they again assure me it’s all resolved and will get delivery tomorrow. So today. I check the tracking link sent via email and DPD state they are now returning the device back to o2. I was very upset and again called o2 they said sorry we craved the number but then put me through to a uk customer services agent and she did nothing. I got told wait till we receive it and then order again but do it via the phone and tell them to ensure they use the phone number not eSIM for the order. So I received my Jiffy bag to send my old phone back for switch up on the my o2 app the new phone is showing yet I have no phone nothing. I am disappointed and not happy also the two agents I spoke with were not very proficient at speaking English to say the least.
now I wait until o2 receive it and then try again.
if the phone was widely available I would have done the switch up in store which always goes smoothly.
