Hi all
I’m having a nightmare with my iPhone 16 pro upgrade.
Ordered on 30 September, tracking says collected by DHL for next day delivery on 1 October, it never came. Tracking said delayed and stayed the same for over a week!
Phoned customer service and used the online chart to try and get a solution, only to be promised it would be investigated and someone would get back to me, they never did.
After many calls and chats a helpful guy on customer services ordered a replacement yesterday which arrived today, minus the mag case I had ordered originally.
I then find out they never cancelled the first order so I have two devices on my account.
more phone calls and chats to customer services and they say I will only pay for one and they will refund the money for the magcase, I have no faith either of these things will happen.
more phone calls and chats to customer services and they say I will only pay for one and they will refund the money for the magcase, I have no faith either of these things will happen.
phones recycle value, but I haven’t been given anyway of redeeming this offer
Anyone know how the enhanced recycle offer worked on iPhone 16 pro’s?
The lack of help from various people at O2 has been appalling, lots of sympathy and promises with no result.
Andrew
