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Cancelled upgrade using switch up

Suedaki
Level 1: Joiner
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Registered:

I used my switch up to upgrade to an iPhone 16plus and swiftly changed my mind as it gave me migraines.  I returned the phone within the first day of receiving it and had to wait three weeks without phone service while they processed the return (due to some technical error) as they cancelled my sim.

 

My sim has been restored however, I can no long use switch up on my account.  I thought you could change your mind at least once?  Has this happened to anyone else?  If I want to upgrade I now have to wait 90 days to add the bolt on, or pay to upgrade.  Surely if the phone was returned and the upgrade cancelled, I was restored to my original tarif?

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MI5
Level 94: Supreme
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@Suedaki 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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