Stop phoning me from 01612776642

[Anonymous]

Receiving daily unsolicted calls from O2 on 01612776642.

I have great difficulty speaking on the phone due to medical problems amd when I tried to speak to the woman that called yesterday, the vile creature just slammed the phone down on me. 

I tried to report this using your "live chat" - because O2 refuse to provide an email address or even the most basic way to make a complaint without speaking or using 19th century "snail mail" and the idiot I got through to was deliberately obstructive (he refused to say whether or not the call was genuine and slimed useless, evasive garbage like saying "that's a landline" when I demanded an answer).  Th idiot even tried to turn my call into a sale-pitch - asking if i am "happy with my phone"!!!!!

I just received ANOTHER call from the same number - again from some stating that he's calling from O2.  When I told him that you denied any knowledge of that number, he insisted that he was calling from O2.

I have googled the number and there's no doubt that it's O2 doing this - http://checkwhocalled.co.uk/phone-number/01612776642 is one of many examples all reporting this annoying trash in the last few days.

Since you refuse to permit us to contact you except via a pointless and clearly abused system that conveniently doesn't allow us to keep copies of the lies and drivel your staff are paid to spout to fob us off - will you kindly get these calls stopped immediately and tell your management that your sales drones are hanging-up on disabled customers and your "live chat" staff are making O2 look like a bunch of crooks.

Needless to say you won't care but I'll be taking my business to another provider - I won't pay money over to companies that abuse me for being disabled.

[Anonymous]

I was replying to Toby

[viridis]

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@Anonymous wrote:

I'll ask the same simple questions yet again...

Is the phone number I've quoted owned by O2 - or owned by any party operating on behalf of O2?

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Not O2 but Intelling, "on behalf of O2"

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@Anonymous wrote:

Is the "live chat" accessed via O2's website owned and manned by O2 - or by any party operating on behalf of O2?

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Manned by a 3rd party directly contracted by Telefonica for O2 customer service purposes.

[MI5]

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@Anonymous wrote:

I was replying to Toby

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I didn't realise..........

[viridis]

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@Anonymous wrote:

I was replying to Toby

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Ahh, OK then.

@Toby can you clarify the answers via pm to @Anonymous

[Anonymous]

Can you please understand that I need the answer from O2 staff.  I appreciate the replies from members of the public but this is something that needs a direct response from O2.

[viridis]

Toby is O2 staff.

[Anonymous]

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@viridis wrote:

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@Anonymous wrote:

I was replying to Toby

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Ahh, OK then.

@Toby can you clarify the answers via pm to @Anonymous

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Please don't...

I have made it VERY clear that I DO NOT WANT THIS DEALT WITH VIA PM.

Please - leave this alone now and let me deal with O2 - thanks

[jonsie]

That's plain enough. ...I'll leave you to it. We've answered as customers. If you don't like it then call 202. It's not o2 for heavens sake....

[Cleoriff]

I am not sure I understand the way this has gone actually. Posted on a community forum and answered by it's members. Correct information given. As far as I am aware Toby will only respond to this via PM...and that is exactly how it should be...

[jonsie]

I knoe the way it's gone. The OP won't accept advice from customers who give up their time freely to try and help. So be it and he can now pm toby or leave o2.