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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Resolved! sms message centre texts in latest bill from 0 2

I have been charged .40 p each for lots of sms message centre texts which I do not believe Ihave sent. I live in Singapore but am very careful not to send texts and use my flatwifi for i messenger and emails which is free. Does anyone know why I am b...

Anonymous by Not applicable
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Resolved! Feedback for Pooja!!

Today I was on Live chat with Pooja. I wanted to see if i could get more Data without paying anymore. within 5 mins Pooja managed to do this for me. Great Customer Service and very Friendly. Thank you so much. From shawney

Anonymous by Not applicable
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Aaargh - been on hold for an hour and a half - and counting!!

Why dont you have enough advisors?!! I've been on hold for over 90 minutes. 90 minutes of my life wasted - and counting!! I'm on the second loop of your annoying hold music hold compilation. I bet if I was on your new customer sign up line I'd have b...

Anonymous by Not applicable
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Resolved! Why is my mobile phone signal AND mobile network coverage so terrible?

Hi all, Bought a Samsung s5 mini last August ('14) with 24M 2GB 4G monthly tarrif. I don't make a lot of calls or use the internet on my phone much when I'm out and about. For the first year it was fine, but a month or two ago the service started to ...

Anonymous by Not applicable
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Important day for Eu roaming Charges

Today is the day the eu will vote on the scrapping from 15th June 2017 of roaming charges and the reduction from 30th april 2016 all info in link below http://www.europarl.europa.eu/news/en/news-room/plenary/2015-10-26/3

adamtemp64 by Level 66: Unequalled
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Samsung Galaxy View

Well this is new? Haven't heard a whisper before...so what do you think?http://gadgetshow.channel5.com/news/samsung-galaxy-view-meet-giant-tablet-that%E2%80%99s-more-imac

Cleoriff by Level 94: Supreme
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Fraud

I would welcome comments. December 2014 someone used my name/address and opened an 02 account. £340 was charged to my Nat West debit card, which quickly ( but not quick enough ) was flagged as a fraud on my account. I contacted the police and obtaine...

Anonymous by Not applicable
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Resolved! sim card

What is the code to lock the SIM card,? preventing others from using my phone

Anonymous by Not applicable
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New Customer already not impressed

I ordered an Iphone 6S Plus on Monday I relized I had put the wrong delivery date on the order and now cant chance it or even chance it to click and collect in store, I cant beleive a company the size of O2 can not change the delivery date of an orde...

Anonymous by Not applicable
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Resolved! o2 refresh is not what it seems

Has anyone tried upgrading thier handset while keeping their airtime plan before their contract is up. I have tried but cant change my phone unless i take out a new airtime contract as they dont do mine anymore.These contracts are supposed to be sepa...

Anonymous by Not applicable
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  • 7 replies
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