General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! No signal

Hi, My postcode is DG5 4LH.I've had no signal for over 2 days due, according to your Help Line, to "a local mast not working".When will this be rectified and will I and other affected local users be compensated for lack of use caused by this fault?St...

Solved poor reception with dual sim phone

Hello, I had mentioned previously that i intend to buy a dual sim phone to overcome poor o2 reception indoors, and i was requested to give feedback on how I found it.Ok, so I got the dual sim phone (Samsung Galaxy S5 dual sim) a few months ago, and I...

Apologies to Santosh-O2 chat advisor

My very British sense of decency is forcing me to make a public apology to the person I was just speaking to on O2 chat, who was called Santosh. Santosh has just very kindly helped me change the date of my O2 bill, but I unfortunately clicked the "cl...

Movistar cycling team

Cycling is more popular than ever in the UK and looks like it will only increase in popularity. There are many professional cycling teams in existence riding at various levels and there are many races held throughout the year. One of the most high pr...

How to bar call centre nuisance calls, and how to identify a call centre?

Hi, I travel a lot, and I have a PAYG O2 number that I also check when I'm abroad. I get "missed calls" reports but frequently when I call back it turns out to be YACC (Yet Another Call Centre) trying to flog stuff (they also lie - they state that th...

Resolved! Roaming Bar, MMS

Hi,Yesterday a bar was put on my phone, this is due to me travelling to India next week and wanting to avoid charges.Since the bar was applied, I cannot send MMS texts. They just keep saying 'Sending' and a no network error pops up.Does anyone know h...

Sky Confirm MVNO on o2 Platform

Sky have confirmed plans to launch an MVNO on the o2 network.For o2 already struggling with capacity this could place more pressure on the network to the detriment of users.http://news.sky.com/story/1417269/sky-to-enter-mobile-market-in-o2-partnershi...

Resolved! Changing Your O2 Contract

Hi Guys,This is the first time I have used this facility. I am looking for some advice.I am a loyal O2 customer. I recently upgrade and agreed to a new 24 month contract. I have 12 months to go on this current contract however my work circumstances h...

Welcoming New Members

On the Community "home page" there is a wee section entitled "Please welcome our newest community members: " and that is indeed a nice thought and a nice thing to do. However, when I clicked on some of the names I noted that quite a few have not yet ...

Phone not being delivered...

Ordered the Samsung Galaxy S5 on the 08/01/15 on a Thursday. Phone left O2 and got to UK Mail on the Friday morning, and they sent it out for delivery the same afternoon. By 2'O clock the order was updated as 'Delayed'. I though 'Hmm not a problem, t...