General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Major problems in faulty phone replacement - does Franz Kaffka run O2 ??

Yes, this may seem a bit of a long rant. But it's not without cause - and not without logic - enjoy :))I learned last Friday that o2's customers MAY experience major issues when it comes to faulty-phone replacement. On 12th September I picked up a Sa...

Michael buble priority tickets

When is this problem likely to be resolved thanks

Absolutely TERRIBLE customer service

I am trying to get a PAC code to move to a new service provider. I rang yesterday at 6pm and got a recorded message saying they were closed - despite the published opening times being up to 9pm.I rang again today and I am still on hold waiting for on...

Resolved! will prob have to change number cause of o2 fault

When anyone calls my o2 mobile number it rings their end 5 or 6 times before my phone even lights up and then starts to ring,The o2 shop have tried everything to fix this. tried swap my sim, tried putting my sim in new phones, no joy. Still the same....

Is there anybody at O2

I've been trying for days to contact O2 by phone and web chat. Have they all gone home/on strike? What's happening?

Resolved! Calls from unwated sales people

My partner keeps getting calls from sales people outside of 02, they always request to speak to me as i hold the account for both of our pay monthly contracts.I often ask how they got my personal info and im told they get it from a large database whe...

Resolved! MAST DOWN IN VILLAGE

We now enter day 2 without being able to make a call or send a text in our village. The website shows a non functioning mast is being investigated. We only have a snail like 2G at the best of times, but at least we normally have a good signal for voi...

UK Mail in Northern Ireland

I was expecting my delivery yesterday, I took a day off work, and it never arrived. Ive put in my consignment number into ukmail and all it says is delayed! Ive rung UKmail to be 23rd in a queue, to get to number 11 in queue and the phone hung up! Ar...

Banbury Manager, what a unhelpful individual

Today had the unfortunate experience dealing with the O2 shop manager in banbuty. The man is totally incompetent and then lied to cover up

Resolved! Lost signal

I am just wondering about our lost signal in our area RH20 1LJ, it has been off for more then 24 hrs.now. It has been frustrating for me as i have just upgraded to an iphone6 & i can't use it yet. I have rang O2 & i was told it should be back within ...