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Site playing up

Poppysmum
Level 19: Quirky
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I have struggled to sign in this afternoon/evening got a page up saying

It looks like something's gone wrong
We're looking into it and hope to get it fixed soon.

Go back to the previous page
Go to our homepage

 

All i have been doing is trying to sign in and getting the above .

 

I was wondering if snow was affecting the site wink LOL

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MI5
Level 94: Supreme
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It's been doing that recently.
We reported on the forum issues thread the other day.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Poppysmum
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Sorry @MI5 i must have missed the post .

 

Been driving me potty glad is just wasnt me though.

 

Thanks!

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Cleoriff
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Hi @Poppysmum Yes it happened to me yesterday. The site went offline early the night before and I struggled to get on...Mentioned here https://community.o2.co.uk/t5/Discussions-Feedback/More-Forum-Issues/m-p/1030895/highlight/true#M892...

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Just try clearing your cache and closing down your browser.
That's all I did and managed to log in fine after that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Poppysmum
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Thank you @Cleoriff i have just read the posts in the link slight_smile

 

@Anonymous how do i clear my cache is it in cog wheel ? 

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MI5
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Depends on your browser.
On chrome it's in settings >privacy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Poppysmum
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MI5 wrote:
Depends on your browser.
On chrome it's in settings >privacy

 

Done that in chrome what about edge please ?

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MI5
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three dots ... then settings >clear browsing data.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Poppysmum
Level 19: Quirky
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Thank you its doing it and it will now clear everytime i close the browser.

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