Re: Site playing up

Poppysmum · ‎12-01-2017

I have struggled to sign in this afternoon/evening got a page up saying

It looks like something's gone wrong
We're looking into it and hope to get it fixed soon.

Go back to the previous page
Go to our homepage

All i have been doing is trying to sign in and getting the above .

I was wondering if snow was affecting the site

MI5 · ‎12-01-2017

It's been doing that recently.
We reported on the forum issues thread the other day.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎12-01-2017

Sorry @MI5 i must have missed the post .

Been driving me potty glad is just wasnt me though.

Cleoriff · ‎12-01-2017

Hi @Poppysmum Yes it happened to me yesterday. The site went offline early the night before and I struggled to get on...Mentioned here https://community.o2.co.uk/t5/Discussions-Feedback/More-Forum-Issues/m-p/1030895/highlight/true#M892...

Veritas Numquam Perit

MI5 · ‎12-01-2017

Just try clearing your cache and closing down your browser.
That's all I did and managed to log in fine after that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎12-01-2017

Thank you @Cleoriff i have just read the posts in the link

@Anonymous how do i clear my cache is it in cog wheel ?

MI5 · ‎12-01-2017

Depends on your browser.
On chrome it's in settings >privacy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎12-01-2017

MI5 wrote:
Depends on your browser.
On chrome it's in settings >privacy

Done that in chrome what about edge please ?

MI5 · ‎12-01-2017

three dots ... then settings >clear browsing data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Poppysmum · ‎12-01-2017

Thank you its doing it and it will now clear everytime i close the browser.