Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 2377 Views
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 6524 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 19343 Views
  • 101 replies
  • 0 kudos

Never used O2 any more

If a company just only wants to take money from customer and does not want to take a responsibility to look after theirs cacustomer, I call the company a rubish company.

Anonymous by Not applicable
  • 1508 Views
  • 19 replies
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Xperia Tablet Z lollipop rolling out now.

Xperia Tablet Z: New software is availableThere is a software update (v. 10.6.A.0.454) available for your device. Update your device's software and enjoy new features, better performance, speed and bug fixes. You can update the software today using y...

viridis by Level 56: Guvnor
  • 1239 Views
  • 4 replies
  • 1 kudos

Busy

Hi, I use the chat. They reply in seconds and are very helpful. They can deal with all your enquiries. I don't bother phoning anymore it's much quicker this way.

Anonymous by Not applicable
  • 775 Views
  • 3 replies
  • 0 kudos

O2 Poor signal

I live in Lincolnshire and I know its rural but is anyone else having trouble with the O2 signal? It drops out for long periods and my phone says No Network. I tried ringing the Tech line only to be told. It must be your phone our signal is fine. Is ...

Anonymous by Not applicable
  • 1622 Views
  • 9 replies
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Resolved! Can't get through to O2

Just wondering if any one has had the same problem, i have been trying for 5 days to get through to someone with out being cut off! I think it's just really poor !!!

Anonymous by Not applicable
  • 4098 Views
  • 16 replies
  • 1 kudos

Resolved! Messages

My messages and imessages are saying 'sending' on my phone and are never saying sent and going back to normal, yes the messages are still sending so they have sent to the other person but still say sending? Its been like this for about 24 hours now i...

Anonymous by Not applicable
  • 1005 Views
  • 2 replies
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Resolved! Mamnoon...Live Chat.

Just a wee while ago I was talking to the above named man, he was a fantastic help and I was very grateful for his very detailed help. Unfortunately I somehow cancelled the live chat. I wouldn't want him to think it was deliberate. So Mamnoon, thank ...

Anonymous by Not applicable
  • 4325 Views
  • 6 replies
  • 3 kudos

courtesy phone

My phone Nokia lumia 925 with retail price £250 was send for repairs today from your store in Manchester's Trafford shopping centre. In replacement I was given Samsung E1200 with retail price £5 I had to leave £25 deposit for. Dont make sense to me a...

Anonymous by Not applicable
  • 2239 Views
  • 22 replies
  • 0 kudos