General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 - WORST CUSTOMER SERVICE EVER

I have had the worst experience of customer service in my life with O2. Safe to say, I will NOT be a returning customer to o2 after my contract has finished. Before Christmas, my phone was smashed and I made a claim against my insurance. I was charge...

Resolved! Data Usage

I get 5gb data every month, it renewed on the 26th february, on my samsung galaxy s7 it says i have only 1.2gb left however, on my o2 account it says that i have 3.7gb left, can you please advise why this has happened and which one is correct?

Resolved! Help please. Can connect PAYG to mobile signal but with no internet?

On the advice of adamtemp64 on this forum, I've just bought a HUAWEI B315s-22 mobile router intending to use it in a remote area where I am unable to get a fixed phone line installed. It will be used primarily as a phone as it has a RJ11 socket and t...

Phone corrupting MicroSD - But card is fine in old phone

So I woke up today and found my MicroSD card was corrupted in my Xperia Z5 and was telling me to reformat it, after work I tried the card in my old phone I keep for reasons just like this and the SD card was fine, so I used it to back my stuff up. I ...

02 priority error message 503

this message is on behalf of customer mr Mr wai lam getting eror message 503 when trying to add an offer on 02 priority customer email is :sowspirited**Personal info**

Resolved! Can I suggest that you avoid a contract with O2 at all costs.

I have had the worst and most frustrating service imaginable;Their courier delivered my new phone (iphone6s) to a blue door on my road!!Never retrieved a signature or put a note through my door to inform me of this, when I contact O2 regarding the no...

upgrade

hi everyone I'm trying to upgrade my phone but it won't let me upgrade any idea as I'm trying to upgrade through the app and through by here any help

Armed Forces Discount

Hi, I was told by the lad in the o2 shop to go to o2 open and then put in my details about armed forces discount. I am in the airforce however it doesn't seem to be has easy as he made out. How do I register my details for forces discount on my contr...

Resolved! How to contact O2 if not already a customer?

I want to ask O2 about legal signal boosters that I can install in a property with a very poor signal from the nearest mast (which is O2). However I can't seem to find any way to contact O2 without already having an account number or a phone number w...

change account holder

ayup! I've handed my sim to my boyfriend, so I'd like to change my account on his name. Is it complicated? Thanks