General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! contact O2

I have had pay mothly package for years recently I switched to a pay-as-you-go, since trying to set this up I have had about three telephone conversations and four or so chats and my phone is still not working The original problems was with the Sims,...

Resolved! No coverage over Christmas

So disapointed wit o2 no coverage all over Christmas and still none to date 28/12/2016!!

Resolved! Disappointed with o2

I applied for a new contract with o2 on 20.12.16 which was aceppted and was willing to wait the few weeks for my phone to be delivered ( 20th Jan 2017 ) the upfront cost of £19 was taken from my account a few days later. I called customer services ju...

Resolved! O2. Uk/offers address on gift voucher

The web address given on the Xmas cracker gift voucher doesn't exist, or any combination of it. Any advice?

Resolved! O2 account

How do I contact o2 from Malta. I am having trouble cancelling Travel and also constant sales texts. I made two calls to them on 202 after not having any success with numbers provided. I am now considering not renewing my contract .

3G, 4G speeds Boxing Day at Meadowhall Shopping Center

Well I ventured out on Boxing Day to do a little shopping, nothing much just some new shoes. Which I got and to have coffee and cake lol which I also got. But while I was out at Meadowhall Shopping Center (Sheffield) I thought while it was the busies...

My G 4

Nov 2014 I got this message:O2 UK: Great news, your 4G service is ready. Just a few final steps before you get started: make sure your 4G sim is in your 4G phone. Switch your phone off then back on again. When you're in a 4G area, you'll see the 4G s...

Resolved! Texts not being sent - intermittent. Help!

I am a Pay Monthly 02 customer how has been having issues texting a select few numbers for the past 12 months or so.The texts look like they have gone through on my side but sometimes they don't receive them. It's very intermittent, some days/weeks w...

Resolved! Premium and Information Charges - O2 Scamming Us?

Looking through my recent bills I see that I am being charged £15 a month for 'Premium and Information Charges'! On contacting O2 about this (not easy) I eventually found out that it was texts from a gaming app or site that I had signed up to. I have...

Resolved! Change accounts

My account is ready to upgrade but I also have an account that I don't use can I change my number to the account I'm not using and cancel my old account??? Thank you