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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 101 replies
  • 0 kudos

giffgaff getting DDOS attacked (apparently)

Hey guys,Don't know if anyone has mentioned but gg are apparently under attack from a DDOS... It's definitely been on and off for the last 24hrs+ but no word on what the cause is.Somebody posted on the forums to make sure u were topped up as they wer...

gindygoo by Level 25: Hard Hitter
  • 52 replies
  • 0 kudos


I have never been part of a rubbish network, the data on my phone uses up witjin 2 days of having it , hardly any network coverage , customer service is like a non existent swiss army, bills heavy and i hardly use it, have told them i am partially si...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos

Resolved! Screen turns off inappropriately

Hello I recently bought a new Sony Xperia Z3 Compact which I love, specially after it was upgraded to Android 5.02. My problem is that the screen turns off too soon and even while I am reading it. I am not sure how to fix this. Some phone have someth...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Data allowance not available

hi allHas anyone else logged into the app to find the data allowance bar has disappeared? It's been like it for a few days now and I've deleted and reinstalled the app but no luck?When I'm not using wifi or wifi is unavailable I have no way of checki...

Anonymous by Not applicable
  • 8 replies
  • 0 kudos

o2 gurus are useless

I was nearing to the end of my contract, only one month left and so I asked when I could change to a sim only plan. I was told that I could change one month earlier than the end of my contract date, only to later find out that this was wrong and I ha...

Anonymous by Not applicable
  • 16 replies
  • 1 kudos