Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Fair device plan charges

I recently paid off my £4 a month device plan for an iPhone 5S nearly new.I signed up to a new device plan for a ‘nearly new iPhone SE 32GB’ phone. My monthly plan cost has gone up to £11 a month so the nearly new phone is going to cost me a whopping...

VickyVega by Level 1: Joiner
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Buying a phone

Is there any advantage in buying a phone from O2 other than being able to spread the cost over some time? I can afford to buy upfront, and it seems the phones that interest me are a little cheaper elsewhere. I might go for an iPhone, as I am mainly a...

danco by Level 3: Thinker
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This can't be how a successful business operates......

I am sure I am on some reality show and any minute cameras are going to appear and it has all been a big prank...... My screen on the camera broke - so as I pay insurance I thought I had nothing better to do than go to my local O2 shop and deal with ...

Ginger59 by Level 1: Joiner
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O2 delivery

Ordered a phone for delivery due to be delivered today.Received a text message saying I had rearranged delivery for Monday (news to me - as no one will be in Monday so not sure why I would rearrange for a day no one is in). Went online to get numbers...

LW by Level 1: Joiner
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  • 2 replies
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poor service

DO NOT RENEW YOUR CONTRACT WITH o2 if you do not want to be ripped off by o2 recycle. I have just sent a pristine galaxy s8 back with not so much as a thumb print on it and after being offered £230 when o2 wanted my business I was in reality offered ...

DW by Level 1: Joiner
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  • 4 replies
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Not Happy At All

Raised a complaint off the back of another complaint..waited since yesterday, told 24hour return call would be made, had to chase call back from manager twice, never happened, then calls cut off at 8pm just as I manage to get through to somebody! Not...

VeryAngry by Level 1: Joiner
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Feedback

Hi Guys Im a o2 classic pay & go customer got a sony xperia L1 (white one) wanted to feedback the experiance of going in store my server was very professial & polite made me feel comfortalbe think her name was Kirstin not sure of that but wanted to a...

blissgirl by Level 37: Blazing a Trail
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  • 25 replies
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OnePlus 6

Any community members have a OnePlus 6 ?Any reviews or hands on reports from real people?Likes, dislikes, pros and cons? Thanks.

MI5 by Level 94: Supreme
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4G+ on S8, no faster than normal 4G?

I've just noticed I get this sometimes in Sheffield now. But running Speedtest shows no difference in speed over what it was with normal 4G? getting about 30-40MBps down and 10/20 up? I'd assumed it should be faster?

aca95pks by Level 3: Thinker
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4G Signal in Manchester City Centre

Is this still a constant problem for O2 users? and when should we expect a fix for this?I'm only new to O2 having changed from EE as I was told O2 was a much stronger signal, and as I work in the city, 90% of the time I can never use my phone unless ...