General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

SIGNAL BOOSTER

The data from O2 says good signal inside and out at LL52 0PH which is not true. Both my wife's expensive Samsung smart phone and my Alcatel Pop 4 give a very bad signal ouside and we have to parade about to get any signal. Inside the caravan the sign...

O2 insurance - annoyed

I am an O2 customer - and I had unfortunately dropped my Ipad pro, with subsequent damage on Saturday . 1st July'17. I pay insurance for the same - and hence made a claim for the same on 2nd July'17. DPD courier was arranged to pick up the damaged Ip...

Phone Upgrade

Just looking for an honest answer..... Why is upgrading through O2 so expensive? I've been loyal to O2 for many years and have spent £1000's in the process so why is my loyalty not being rewarded with your best deals? I can find better and cheaper ta...

Customer Service

Stage 1.I have today experienced the worst customer service in my lifetime. Both myself and my wife have been customers of O2 for some 12 years now and today we went back to our local store in the Eastbourne Arndale centre for the second time this we...

Ordered phone for collection but got no confirmation email

I bought a Moto G5 from the website yesterday but did not receive an e mail to confirm this or an order number. I had chosen to order to collect from the local O2 shop so went there to see if they could help. They knew nothing of my purchase so they ...

Signal strength

Hi All .unfortunately it seam i am only here to complain I have had a niggling problem for a long time Signal strength network team has had a few tickets and have made no real difference , so i got fed up today after i found i missed a important call...

Porting the issues explained sort of

Found this article online will just link to it but this is why things may go wronghttps://www.theregister.co.uk/2017/07/20/uk_number_porting_creaks_as_arcane_system_shows_its_age/

Aerial Direct - long contract!

Hi, My mother asked me to help her with her mobile phone, and upon investigation I've found that she has an O2 business account which was sold to her by Aerial Direct. The account is 18 months into a 36 month contract. The contract didn't come with a...

Resolved! using monthy contract iphone in the channel islands

Hi all From tomorrow afternoon I will be in the channel islands and understand there is no 02 coverage there so my allowances will not be taken into account and will only be used again when I return to UK (is that correct?). I already have 02 travel ...

Complaints

Does o2 publish a complaints handling policy anywhere? I cant find anything under complaint in Help or FAQs.I would have thought things like the Alternative Dispute Resolution (ADR) Directive would apply to them?I've called several times about the sa...