General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Roaming in Europe

My friends on other networks can already roam in Europe using their UK allowance, however O2 are introducing this from 15th June. Why is this?I am traveling in Europe and returning to the UK before 15th so I can't make use of this. Yes, I can add bol...

My O2 Password Change

There is a major bug with the password change service, and as "contactus" don't want to work at the moment either im posting it here. Password complexity isn't working correctly, it is forcing me to have at least:1 letter1 number1 special character T...

247MB left . What could I have achieved with that

HiI acquired a Linx tablet about 3m ago. Its win 10 and mostly used at home! cos I dont know how to use it elsewhere basically.There's 247 MB left on my sim card this month and last month, What could that have been used for if I'd used the tablet out...

Unsolicited Paddy Power messages

Hello,I bought a sim card in December (2016) for use in a 'spare' phone.There are only 11 received texts in total and two are from Paddy Power.I could not be less interested in sport or gambling, but I am interested in how Paddy Power have obtained m...

New htc 11

Yes finally o2 getting the new htc phone https://www.o2.co.uk/shop/phones/htc/u11/

Get involved: Content feedback needed!

Hello guys This topic is where you can ask and suggest what content you would like to see under the Community Knowledge Base: “How-To-Guides” and “Reviews” What content do you think is missing that might help? What How-To-Guides would you like the co...

Slow data when travelling

Hi,When I travel in Europe I never get 4G... only 3G but incredibly slow... so painfully slow that I can't even usually download WhatsApp pics. I hear other networks give great fast 4G to travellers. Can someone please explain why the speed is so slo...

02 has a loop hole that may leave you with out a phone... PLEASE READ ALL

Hello everyone. my time for a upgrade came on thursday and i was going for the iphone 7 however the store managed to twist my arm and try out the new samsung S8. the phone its self has had alot of crashing problems and i find it a awkward movement so...

Wifi ZTE MF65M

How do i change password and when people scan how do i change how it appears instead of 02 wifi and tbe numbers after it

O2 RECYCLE - DON'T RISK IT!

O2 recycle offered me £23 for my well looked after iPad Air. They claimed it had "deep scratches" on the screen. It did not.I asked for it to be returned. They returned it in packaging that would offer less protection than my pants. I opened the "env...