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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 1254 Views
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 5430 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 17741 Views
  • 99 replies
  • 0 kudos

Resolved! Next Day Delivery

On 21st January 15 I ordered online for a Samsung Galaxy tab the next day 22st jan 15 they were dealing with my order, I received an email telling me that my order has been despatched. Then at about 8:30pm I received a text from UK Mail stating that ...

Anonymous by Not applicable
  • 1636 Views
  • 14 replies
  • 1 kudos

no O2 signal

After one week of no signal finally spoke to some kind of human at O2, by going through to the department you reach when you wish to leave O2. When there is no signal which is very frequent these days the error message posted by O2 is that 'a mast in...

Anonymous by Not applicable
  • 1432 Views
  • 2 replies
  • 0 kudos

A guide to O2 Refresh

How does the Refresh plan work?Your tariff is split into two plans, the first part is your Device Plan.This is the cost of the device or handset you have chosen, the cost of the phone or tablet will be a set amount each month which will cover the ent...

Anonymous by Not applicable
  • 2627 Views
  • 6 replies
  • 2 kudos

Resolved! no signal frequently

one week now without any phone signal in Buxted area, ongoing problem O2 seemingly doing nothing to resolve or answer complaints

Anonymous by Not applicable
  • 1611 Views
  • 10 replies
  • 0 kudos

maintanance work.

Thanks for letting people know about maintanance work being carried out in Harrogate over the last 48 hours, I have been expecting important calls and have had no signal so have no idea wether or not these calls where made. Terrible customer service,...

Anonymous by Not applicable
  • 1430 Views
  • 24 replies
  • 0 kudos

Customer Service

Contacted customer services today regarding a 3 month old Xperia Z3 phone which had an aerial fault. After requesting what O2 could do about giving me a replacement phone while it was getting repaired, I had the phone put down on me.2nd phone call, I...

Anonymous by Not applicable
  • 1681 Views
  • 21 replies
  • 0 kudos

Appaulling customer service

I have been a customer with yourselves for a number of years and have 4 contracts currently running with you. My phone is due for an upgrade and I went into one of your stores today to ask about this and said that I have been online and seen a contra...

Anonymous by Not applicable
  • 1335 Views
  • 10 replies
  • 0 kudos

New feature needed in TU Go app

Please create a feature for the settings in the TU Go app "Only receive SMS messages whenever there is no phone signal". I often travel between two houses (my old home and student house) and my old house is a very bad area for signal. I love TU Go as...

Anonymous by Not applicable
  • 836 Views
  • 7 replies
  • 0 kudos

free fitbit charge .. is this a con ??

i have no problem getting on the order site. IMEI number is accepted then i pick the size and go on to the details page, name address phone number and so on...when you click the finalise button a nice red box appears to tell you the postcode is inval...

Anonymous by Not applicable
  • 2392 Views
  • 13 replies
  • 0 kudos