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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Shop location

Just feedback. The O2 shop I knew in Penrith has closed but, on using the shop locator I find it has moved to a new development, New Squares (where few people go!) However, when you zoom in on the map to find it the map still shows the location of th...

ronl by Level 1: Joiner
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Big bundles now have less mins and text what going on

I see that big bundles on o2 now have less text and mins but included data has gone up https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/ the £15 bundle use to have 750 mins now only has 250 mins a loss of 500 mins but a gain of 2gb of data i think t...

la7 by Level 4: Observant
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O2 Contract Upgrade Charges - Hard to believe!

Hi all,Firstly I would lile to say that I have been through the FAQ section and googled my specific issues but found nothing related, which increases my suspicion that I was fobbed off by O2 cust service.Ok so for the history..After 18 odd years with...

Anonymous by Not applicable
  • 1294 Views
  • 1 replies
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London Phone Mast

Hi,According to your coverage site there's been a phone mast down in central London all week, so as soon as I leave the wifi in my flat I have no signal all day. Beyond being extremely annoying this has started to cost me time and money with what I a...

Anonymous by Not applicable
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  • 1 replies
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liars and thieves

10 years I have a contract at o2 and they charge me for the calls I have never made, I have free 500 min and the bill for £210 , but on my phon is just 480 min use ( nothing else) and is happend this to me 3 times so far, they are liars and thieves !...

Anonymous by Not applicable
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  • 10 replies
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USELESS CUSTOMER SERVICE

O2. Well .... how useless can any company get. Promised emails ... nothing .... promised call back .... nothing .... promised to improve signal .... nothing .... promised to cancel contract ... nothing then charged £180 .... promised to credit it bac...

Anonymous by Not applicable
  • 2027 Views
  • 4 replies
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O2 Priority

So...this morning I logged onto O2 Priority to see if I could get tickets as clearly O2 Priority value all us O2 Priority customers highly. At 08:59 the site crashed so that was 30 minutes of my life totally wasted. Then every time I finally got to t...

Anonymous by Not applicable
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  • 10 replies
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Customer Service Broughton Park Store

Matt, from the Broughton Park Chester store, showed exceptional customer service and was extremely helpful. My daughter recently damaged her phone and required assistance from the insurance company, and after lots of hassle, Matt went out of his way ...

Anonymous by Not applicable
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  • 3 replies
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V4 Telecom

Has anyone dealt with V4? They say they are selling O2 SIM cards but on cheap contracts. Is this a good company?

Anonymous by Not applicable
  • 3248 Views
  • 5 replies
  • 0 kudos