If you want to keep the same number you have

[Anonymous]

02 is an excellent network.
my scenario was my old chip snapped into two so I bought a new sim and i find it a hassle to change numbers as you have to inform everyone so I rang 02 and they picked up within 2 minutes you don’t even have to wait for long and they ask a few questions and track your record and make u put ur new sim in the device which there moves the network for 24 hrs and then it comes back on but with the number you wish to have

Excellent 😁😁

[MI5]

Glad you got sorted.
Customer service will do this for any customer or you can do it yourself here
http://swapmysim.o2.co.uk/

[Cleoriff]

@AnonymousYou could have done this via this route...http://swapmysim.o2.co.uk/

However it is a much faster process if done instore....

[MI5]

Not with a broken sim. Customer service would have to do it in that case but the online request can be made if old sim is still working and a different size is needed.

[Cleoriff]

OK...So pleased to be back...every day's a school day...

[Marjo]

Hey @Anonymous! Awesome to hear, thanks a lot for your positive feedback and welcome to the community!