General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! international favourites

I have the favorite international fare but I can not make calls abroad, this morning I went to the store, but did not solve the problem.

Resolved! Upgrade as a sharer

HI Guys, Is it possible to upgrade a phone which has no data in its own tariff but is using data from another device. All the upgrade tariffs seem to come with data. I would like to upgrade the phone but not change my tariff...which is minutes and te...

Resolved! Getting a smartphone SIM questions

Can I take the SIMs out of my O2 laptop dongle and the one in my mobile phone both are pasg and use them to get me started? I do not at present know much abot smartphones so be gentle with me. Thanks David

Where are my emails?

I have received no emails since Friday 13/05/16. Any idea what's going on and when the service is returning?

Edinburgh Festival Fringe

Who's been?

Resolved! Call back

Not an idea but can't find how to post in community. Always been happy with O2 but had a charge I didn't recognise no help when I rang a few days ago asked for a manager & was told none available but one would call within 24 hours. Still waiting! Cus...

Resolved! Call recording

About 4 weeks ago I got a phone call from o2 regarding an outstanding bill, only it wasn't me who answered the phone and without asking for the password, the call centre worker read out all of my personal details. Address, bank details etc to apparen...

Customer services

Employ more people Employ more people that use English as their first language. Answer calls with in five minutes. Remove scripts from in front of staff.

Resolved! Cancel Contract

Hi all- My ex partner took out a phone contract with O2 out in his name that I have been paying for the length of the contract as I have been using the phone- I'm now at the end of the contract and want to terminate it but O2 are refusing to do so wi...

Coverage, Texts and Eurpoean connectivity

Hi Has anyone else experienced poor to terrible service in southern Spain. Full bars on the signal, so seemingly no signal problem. But Texts wouldn't send. Voice calls breaking up. I just don't recall having this problem before and wonder if negotio...