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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 2525 Views
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 6596 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 19454 Views
  • 101 replies
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No network coverage

I've had no signal for at least 3 hours my Grandson has medical issues and my daughter needs to be able to contact me not happy

Anonymous by Not applicable
  • 2330 Views
  • 14 replies
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Resolved! Pay As You Go phone not working

I have had a Pay As You Go Phone for some time and do not use it very much. Some years ago it seems to have been moved to a tariff that did not need regular top-ups because I had a large credit balance through regular top-ups and little usage. This s...

Anonymous by Not applicable
  • 3905 Views
  • 19 replies
  • 0 kudos

o2 Phone number suddenly dead, and just realised o2 support services are lacking

Anyone calling my phone number (which I have had for 12 years) suddenly gets a number unobtainable tone (long tone). Voicemail not working. And device itself shows no connection... (but of course that should not affect voicemail...)Went to this site ...

Anonymous by Not applicable
  • 2308 Views
  • 11 replies
  • 0 kudos

Feedback: 'feedback@o2.com'

I have recently spoken to Mohammed in customer service who was patient, very knowledgeable and spent 40 minutes going through various settings and functions on my new phone. He also sent me various technical emails which explained every function on t...

jonsie by Level 94: Supreme
  • 3508 Views
  • 12 replies
  • 4 kudos

Resolved! Cancel a contract.

Hi, how can I cancel a contract on line please. It has 5 months left to run and am prepared to pay the penalty.Thank you in advance.

Anonymous by Not applicable
  • 1753 Views
  • 12 replies
  • 0 kudos

O2 Business Blog: get your business to a festival

Hi guys, Another interesting article on the O2 Business Blog about how to get your business to a festival. "You might be a seasoned small business specialising in catering or crafts, or perhaps you’re just starting out and need a little help as the s...

Anonymous by Not applicable
  • 1120 Views
  • 6 replies
  • 0 kudos

O2 Business Blog: How to rescue a small business

Hi guys, Another interesting article on the O2 Business Blog about how to rescue a small business. "How do you take a small business from loss to profit in 18 months? It depends of course, but Julianne Ponan of Creative Nature managed to do just that...

business-start-up-2.jpg
Anonymous by Not applicable
  • 1242 Views
  • 6 replies
  • 0 kudos

recommendation

just recommended my son to o2 (from ee)..read something about recommend a friend..apparently this is only if you order on line not over the phone as we did.....honestly o2 why is it such an issue as to how you recommend your friend..i have been with ...

Anonymous by Not applicable
  • 3676 Views
  • 9 replies
  • 0 kudos