Service suspended 2 days after renewing

g7rpo · ‎01-06-2018

Currently on hold listening to a very bad version of the arctic monkeys trying to find out why my service has been suspended when the recorded message advises me that the amount I owe is zero!

Now i have to spend time time listening to the attrocious music while I wait for a CS person.

Cleoriff · ‎01-06-2018

Hi @g7rpo You will have to hold on I'm afraid. We have no access to your account.

Only customer services can advise you

Best of luck...

Veritas Numquam Perit

MI5 · ‎01-06-2018

Whilst you're waiting, check your postcode for any faults http://status.o2.co.uk/
and try some of the tips here too https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

g7rpo · ‎01-06-2018

Was a ****** up with a DD for the final payment on the device plan which meant £25 was owed, but nothing on airtime which explained why the recorded message was saying I owed zero.

Made payment and hopefully all should be ok now

MI5 · ‎01-06-2018

Should be OK after midnight when the system updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

g7rpo · ‎01-06-2018

Ill give the phone a restart tomorrow if no joy Ill call back in, at least its all squared off and everything is back as it should be now.

MI5 · ‎01-06-2018

Best of luck mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-06-2018

@g7rpoI hope this is sorted this morning.?

Veritas Numquam Perit

jonsie · ‎02-06-2018

Hope so too. Perhaps @g7rpo can update once it's sorted out.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎04-06-2018

Hi @g7rpo, I hope it's all sorted now Let us know if it has update all fine or if you need further help!

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