Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 98 replies
  • 0 kudos

Resolved! slow delivery?

Purchased a S6 on Wendsday, supposed to be here today, but still haven't received a email saying its been shipped?

Anonymous by Not applicable
  • 23 replies
  • 0 kudos

Resolved! O2 refresh..

Does everyone on a O2 contract get the 02 refresh or is this just for new customers ?

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Fitbit Charge

Does anyone know if the Fitbit offer O2 are doing is it the Fitbit charge HR? Thanks in advance

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Poor 02 managers

I wish to register a complaintAs you can see I paid £200 to O2 to complete an upgrade to a iPhone 6, the transaction shows on your system, which my bank confirmed left my account at 10:53am 25/04/2015. I received an email from you asking me to comple...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Lower tariff

I've got an iPhone 6 on O2 refresh and wanted to know if I could lower my tariff? I've got 20GB data and only use 5GB at the most, but I pay £53 a month for the whole contract and now I'm a student I don't what to spend that much on it.

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! O2 useless and unreliable

So ordered my new htc m9 with a case the case never turned up after speaking to 5 online chats and going back to the shop twice nothing was resolved after 2 weeks 3 weeks later a phone case turned up the wrong colour and I already broke the screen! T...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Foreign languages on the O2 Community

Hi guys, There have been some recent discussions regarding the use of foreign languages on the O2 Community by members from around the world. There have been some interesting views on how to manage this such as: - Allowing OPs to be written in a fore...

Toby by Former Staff
  • 47 replies
  • 0 kudos