General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Mobile Companies Overcharging Customers

Just read a report on the BBC Red Button service that Vodafone, EE and Three are continuing to charge customers for their mobile phones even after the cost of the handset has been paid off.Citizens Advice found that customers who didn't take out a ne...

Customer service is diabolical

I have never in all my years with o2 experienced such shocking customer service!I went abroad and was entered into o2 travel and was charged over £50 more than I actually used!! I rang up and spoke with a manager over 3 weeks ago who said that this w...

Community next?

So we have seen over the last month that Telefonica are cutting costs quite severely, in my opinion they are now out to make up the drastic shortfall in profits reduced very substantially by the new EU roaming legislation.Three apps designed to save ...

Alert on phishing message

Received below today. Dont click on URL, certainly not genuine O2 website. From previous posts here it looks like this scam was around last year just with different message in it: "We're closing International Favourites on 30 November.But until then ...

Positive Feedback - O2 Insurance

Good evening.I just wanted to leave some positive feedback, as you don't see enough of it these days.I called O2 on Friday to make an insurance claim on my damaged phone. The adviser was very helpful and explained the process well. I was made aware t...

Jamie from cancellation team.

I accedently closed the feedback window lol . So I wanted to leave the feedback here so Jamie who helped me knows how awesome he is.He helped me a lot.Sorted everything.GIVE THAT MAN A PAY RISE. Jamie you rock.

Losing the will to live with o2 customer service

Hello, I upgraded my o2 package to two iphones and an ipad pro last year when the iphone 7s were released primarily as i was told i would recieve the 20% family and friends discounts (i have proof on email and o2 chat of this). Upon receiving the pho...

No service for 4 days now!

Since late Sunday evening I have not been able to send/receive texts or calls! Apparently there’s a problem with a nearby phone mast. Customer services have not been at all helpful and I am at the end of my tether now. Is anyone else in here having t...

Perfectly Fine -in stock, 2 days later no email no update and was told out of stock

Oredered a Perfectly Fine phone- obviously in stock as I was able to proceed to pay. 2 days later no email no update and was told out of stock while on chat with advisor. Not impressed. This means I will have to pay another month's charge to current ...

Positive feedback from chat to O2

Hello sorry i recently had a chat with o2 and the woman was soo helpful so at the end i said i would defo compliment. So i searched how and tried everything. Went on Toby's page found no way to pm. Clicked on a link an o2 helper had as to pm people i...