Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Internet Explorer and other search engines

Hire Internet ExplorerFor many years Ive used IE on my PC (now win 10)IE was on my LINX windows tablet. I leant said tablet to a family member while away on a course for 2 weeks. He set up his own account.Info only) There now seem to be 2 of my accou...

Jenny105 by Level 15: Gaining a Reputation
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Misinformation given by O2 - Faulty handset

Hi CommunityThis one is going back from March 2017 but I will be brief. One Plus 3T refresh contract taken out Feb 16th this year. Having some problems with the phone so called O2 in March and reported it faulty. Information given by Customer Service...

Anonymous by Not applicable
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Wearable tech discussion!

Hey everyone, I've been thinking about wearable technology and how it's becoming more and more widespread over the last few years. I'm starting to see more people using wearables as a standard part of their tech library. It seems the most popular dev...

Wearable tech .jpg
Martin-O2 by Former Staff
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Refunds are a joke!

So after returning a tablet, well within the 2 week cooling off period, my husband is still being charged for it almost 4 months later. We were assured over 5 weeks ago we would be refunded and charges would be stopped. Complete bull. Now one week af...

Anonymous by Not applicable
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Data problem for three months and still not resolved

After upgrading three phones in May, myself and my Daughter upgraded our data tariff, I went from 500mb to 6gb, and my Daughter, 500mb to 1gb. The problem started when she got down to using 500mb, the data just wouldn't work even though she had 1gb. ...

Anonymous by Not applicable
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Compliment shops staff

I would just like to thank on of your members of staff we saw earlier this week in your Burnley branch. Omar! He was lovely, mega helpful and a joy to deal with. If anyone can get this to him that would be grand Thanks

Anonymous by Not applicable
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  • 5 replies
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Good 4G coverage

I just wanted to give some positive feedback on the Improvements of the 4G network from o2. Couple of weeks a go I was on a coach trip to the EU. But this is more to say hoe much O2 4G footprint has improved while traveling in U.K. From South Yorkshi...

darrengf by Level 28: Ingenious
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Bad Experience

Hello, Sorry to say I am quite disappointed with the service. 1- I would like to improve my 500mb monthly plan to unlimited calls and more data in EU Zone. No option to do it in my o2. 2- I would like to check my bills:- if I click on the blue button...

Anonymous by Not applicable
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UK Mail

Hello - I've ordered a new handset from o2 which now appears to be in the hands of UK Mail. They were supposed to deliver today but haven't bothered... now I'm trying to re-arrange to get dropped at a nearby Royal Mail collection office rather than h...

Anonymous by Not applicable
  • 3232 Views
  • 12 replies
  • 0 kudos