Service suspended 2 days after renewing

[g7rpo]

Currently on hold listening to a very bad version of the arctic monkeys trying to find out why my service has been suspended when the recorded message advises me that the amount I owe is zero!

Now i have to spend time time listening to the attrocious music while I wait for a CS person.

[Cleoriff]

Hi @g7rpo You will have to hold on I'm afraid. We have no access to your account.

Only customer services can advise you

Best of luck...

[MI5]

Whilst you're waiting, check your postcode for any faults http://status.o2.co.uk/
and try some of the tips here too https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[g7rpo]

Was a ****** up with a DD for the final payment on the device plan which meant £25 was owed, but nothing on airtime which explained why the recorded message was saying I owed zero.

Made payment and hopefully all should be ok now

[MI5]

Should be OK after midnight when the system updates.

[g7rpo]

Ill give the phone a restart tomorrow if no joy Ill call back in, at least its all squared off and everything is back as it should be now.

[MI5]

Best of luck mate.

[Cleoriff]

@g7rpoI hope this is sorted this morning.?

[jonsie]

Hope so too. Perhaps @g7rpo can update once it's sorted out.

[EmilieT]

Hi @g7rpo, I hope it's all sorted now  Let us know if it has update all fine or if you need further help!