Service: Ross - London Wall Branch

[Anonymous]

I dealt with Ross the 02 Guru at the London Wall Branch on  Tuesday and Thursday this week. I just wanted to give feedback on his customer service. I am a complete technophobe and he was wasn't patronising, he was helpful, cheerful and clearly loves technology. Just what I wanted. I returned on Thursday and he also sorted out any problems with my ipad. He mentioned that I would receive a feedback text but as I have not, I just wanted make sure he gets recognised.

[gindygoo]

I'm sure @Anonymous will feed that back for you..!

Charlie.

[MI5]

Thanks for letting us know

[Anonymous]

Blimey two reports of good service in one week - looks like O2 have turned a corner!

[jonsie]

Well done Ross, it proves that good customer service exists and that some do give a damn!

[Anonymous]

A feedback text comes through 2 days after you've been so if you went on Thursday then you should receive the feedback text today or tomorrow

[Anonymous]

Sorry for the delay @Anonymous ! But better late than never!
If you could please send me a private message with the rough time this was and your O2 number. That way I can make sure we find the right agent and pass this positive feedback for you. Did you get the feedback sms? Welcome to the community!

[jonsie]

Tuesday and Thursday and called Ross...that should do it....