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More often than not, once someone starts complaining about being treated unfairly by their provider, the reply to that is "Well, have you actually read your Terms and Conditions?". What's even more surprising is that we often hear such a reply from someone who is basically on the same boat with a complainant, i.e. a customer.
Makes me wonder...
I mean, it's hard to argue with the "it's in the T&Cs" point. However, what happened to fair treatment, fair advertisement, situations where we are getting told one thing only to discover that the T&Cs tell us something completely different.
Ok, let's imagine me coming into one of the O2 shops to get a new contract. The salesman does his pitch and I'm sold. Did he perhaps take his time to outline the points in the O2's T&Cs which would make me think twice before commiting myself to a purchase? Did he buck!
So, what should I do? Maybe I should ask him run through the every single word of the T&Cs with me, explaining everything in plain English. "What does that mean?" "What about that?" "Oh, and this one, can't really understand what this is about, would you explain please?" "Can I take it with me so I can show it to my solicitor and bring it back later?" How long would that take? How would that affect their sales process? How would that annoy them (no less than us, customers, are annoyed when getting no service etc. I bet you) What if the next customer did the sam? And the one after him? And the next one after?...
If only everyone done that, how brilliant would that be, eh? Who knows, it might even start the whole new era of non-misleading advertisement, clear and honest product description... who knows...
Ever hear of the term "Italian Strike"? 
Google for it, you'll know what I mean.
These folks with "have you read your T&Cs" answers... are they the ones who read the T&Cs every time they install an app, click on a link, buy a lightbulb or hop on the bus or train?
Are they?
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I'm sure 99.9% of people don't read their mobile terms and conditions.....me included !! 
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@MI5 wrote:
Anyone who enters into any financially binding contract without reading the T&C's or at least understanding the pertinent points of the contract have no grounds for complaint if something crops up that they don't like.
Just my opinion which may not be yours but as they say, "a fool and his money are easily parted"
I agree with you. I do. Like I said, if only everyone was meticulous enough when it comes to all these T&Cs. Customers sitting for hours at the salesman's desks running through the T&Cs, asking to get every word explained... I'd love that, I bet companies when plan their sales targets, workflow, etc. in their outlets they do include the relevant time necessary to do all the proper T&C explanation to every single customer into the equation. At the end of the day, that would be a logical thing to do
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@gindygoo wrote:
Hmmm, tbh I do read up on t&c's before entering into any contract. When I was younger though, not so much.
The most important thing for me with any contract that's over a monthly rolling basis timewise, is will I be able to afford it if x, y or z happens?
One of the reasons I picked O2, apart from the fact that the coverage suits my needs is that with refresh I can always pay off my handset and release myself from the contract. The phone I chose Moto G 4g, is of a reasonable price and would afford me the opportunity to pay it off quite easily if needed.
That said, I'll bet there's at least 1 thing in the t&c's that I'm unaware of. So I do agree they should be simplified a lot more than they currently are.
Charlie xx
I'm wondering how many sales people are actually fully aware of everything that is written in the T&Cs for the products that they are selling
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@cyrillicguy wrote:
@gindygoo wrote:
Hmmm, tbh I do read up on t&c's before entering into any contract. When I was younger though, not so much.
The most important thing for me with any contract that's over a monthly rolling basis timewise, is will I be able to afford it if x, y or z happens?
One of the reasons I picked O2, apart from the fact that the coverage suits my needs is that with refresh I can always pay off my handset and release myself from the contract. The phone I chose Moto G 4g, is of a reasonable price and would afford me the opportunity to pay it off quite easily if needed.
That said, I'll bet there's at least 1 thing in the t&c's that I'm unaware of. So I do agree they should be simplified a lot more than they currently are.
Charlie xxI'm wondering how many sales people are actually fully aware of everything that is written in the T&Cs for the products that they are selling
I'll bet they only know the bare bones of the t&c's, how many ppl have come on here and says they've been missold a contract?
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Have you ever wondered why terms and conditions are in very small print? It's because there are so many of them and it makes you dismiss them as insignificant and meaningless. How many of you have downloaded a programme to your PC or phone and just ticked the box because you can't be bothered to read through all the stuff? If you say you haven't you are a liar!
However, when money is part of the equation you are a fool to yourself if you aren't aware of these....
