General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Over billed - Contacted Cust.Service for 21 times

Folks, This is my latest experinece with O2, I'm highly regret to be O2 Customer. Their service SUCKS.. DON'T GO FOR THEM AGAIN & DON'T EVER SUGGEST O2 My message to O2 team after *bleep* off by conatcting cust.care agents:===========================...

Trying to sign in

Never had so much hassle signing into my o2 account! Changed password & confirmed then tried to use repeatedly & says it isn't recognised! Yet I can see my account details. When I try to view the bill I need to sign on again & my details are not reco...

Resolved! O2 Open - What Now?

So, I've just signed up to a 24 month iPad contract. I was told that I qualified for the O2 Open discount as I work for the NHS. The only problem was, I wasn't told how to actually go about getting it.So I'm after a bit of help - I've had a look thro...

Resolved! Tazoki is a scam

Tazoki is a quiz and you answer questions by text. Each question you answer they bill about $5 and o2 pays debits the money straight from bank account. They are on a watch list as a scam. How do we get o2 to stop paying them?

change of address

hi, need to know how to change my address online. thanks

online guru help

Hi, I've just finished an online chat with Preeti, but closed the window before rating the service. It took over 30mins to resolve my issue but Pretti was really helpful, she did everything she could to help me and I just wanted to say thanks!

Mobile Data Down?

I've ben waiting and waiting all morning to speak on chat with O2 but they're backed up, so obviously something is wrong somewhere. I can't use the phone for health reasons. Can anyone else in the Cambs region confirm that mobile data is down? Many t...

Resolved! sales team

has anyone else been conned into taking a contract with 02,i have, and customer service just keep ramming down my throat ,you had a 14 day cooling off period,i was told they would pay off my orange contract if i take a contract with them ,alas this h...

current and new customers

What is the difference between a current customer (me) upgrading after my contract is up, and a new o2 customer?Just wondering as I've been with o2 since the BT Cellnet days, and it seems that if I want to upgrade my phone, there's not really any inc...

4g Stoke on Trent North area speed test

just tested 4g speed indoors got 29mbits download is that about right?