Scam

[Anonymous]

I'm on pay as you go, had a scam text today and they took £4.69 from my balance. I've contacted 02 they said it was from" shared shortcake for oxygen 8 "they have blocked the no from where it came from.  They have given me a tel to call 03333137900 to try and get the money returned. Has anyone else experienced this?

[MI5]

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@paulinuk wrote:

I had my credit taken twice £15 taken £5 & £10 approx since i have never bought any credit so i only use for getting calls and have a three mobile for calling

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Sorry but I don’t understand. 

How can you have had credit taken if you’ve never bought any?

[jonsie]

How do you receive calls if you have no credit? What tariff do you have?

[AnnieM]

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@MI5 wrote:

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@paulinuk wrote:

I had my credit taken twice £15 taken £5 & £10 approx since i have never bought any credit so i only use for getting calls and have a three mobile for calling

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Sorry but I don’t understand. 

How can you have had credit taken if you’ve never bought any?

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I wonder if there’s something missing?

”... £10 approx. Since then I have ...” 

[Anonymous8]

Hi there,

Just discovered this on my phone bill too! Did you have any luch getting your money refunded?

[EmPen82]

Hi has anyone had a response from customercare.uk@oxygen8.com and received a refund?

[Cleoriff]

@EmPen82 

Not sure on here.

However their phone number is +44 (0) 808 206 0808

Oxygen8 Communications Limited,

12th Floor, Lyndon House,

58 – 62 Hagley Road,

Birmingham,

B16 8PE,

United Kingdom

If you have signed up for something you neither want or need then there are things you can do

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[BCW]

This scam is still going! Just found 3 charges from 66299 (Oxygen8) on my son's bill. 1 in April, 2 in May. Called O2 - nothing they can do other than put a spending cap on the bill. They said we shouold send 'STOP' to the number, as it's likely he's signed up to a subscription, so these charges will be ongoing. I've sat with my son and gone through all his text history and there is no evidence of a subscription. I am speechless. How can we be charged for something we haven't authorised.

The 0808 number posted above does not work, it's a different company. O2 tried transferring me to a 0344 number they had on file, but its an insurance company, so dead ends. Will try the email suggested above

[Valmiki]

Hi

I have just been the victim of a similar scam.  I noticed £10 worth of charges on my bill for receiving 8 texts from a premium text service which I did not recognise and never subscribed to.  I could not reconcile the dates and times of texts with any of the texts on my phone.  i called o2 and they said there is nothing they can do as the money does not go to them, but is taken directly by Oxygen8.  They advised me to text STOP to the number which in my case was 87121.  As I did this, I realised that in the spam folders there were about 60 messages starting back in Oct 2021.  I had never seen the texts as they were filtered automatically into my spam and as the text are £1.50 each, I didn't notice until now as I have a direct debit with O2 and the overall bill fluctuates a bit every month.  The premium service was for Meme Zone - which I have never subscribed to or come across. So I have emailed both support@meme-zone.co.uk and customercare.uk@oxygen8.com with an official complaint as overall I am owed £100.  I find it extraordinary that I can be charged without my knowledge or consent and that O2 says they are powerless to lift the charges or prevent this from happening.