I broke my phone today. It annoyed me. I got an iPhone 5 on eBay which will be here tomorrow. I found out I need a different size SIM so I thought I'd get ready for it's arrival by buying a Nano SIM and activating it. I'm aware O2 will provide one for free, but it was only down the road and a couple of quid - my nearest O2 is an hour away.
SIM swap website didn't work. I call 202. The automated voice told me no less than 4 times to hang up and chat - so I did.
10 minutes with the chat agent and he tells me he can't help - I need to call.
I call.
The VERY RUDE chav on the other end of the phone laughs when I tell her my story, "You can't just go out and buy a SIM and activate it on your account."
I ask why
"That's a pay-and-go SIM. They don't work on the contract system."
"But I used to be a pay-and-go customer. I moved to contract and I didn't have to change my SIM."
She gets a right attitude at this point, "It's a security issue, if you want someone buying a SIM card and taking over your account whenever they like then that's fine, but we here at O2 don't think that's a good idea and don't allow it."
"If it's a security issue I'm happy to answer all the security questions you want to ask. Why are you being awkward?" (At this point I know I'm not going to get anywhere, but when I get attitude I like to push their buttons.)
"You're the one that bought the wrong SIM. It won't work."
So I gave up and requested she send me one. I have a feeling I'm not going to get it.
