General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! The worst customer service - I need to make a complaint

Please can someone let me know the 02 complaint procedure, I have just recevied the worst customer service.

Opinion: The rise of data-heavy apps vs. low data caps

A couple of days ago Google launched its Music service in the UK, and it's absolutely fantastic. The service acts as a cloud for your music collection, allowing you to access your music from any web browser as well as giving you access directly from ...

Upgrade Day at O2

Great it's Upgrade Day ..received telephone call from "O2 Upgrade Department" ( 0208 number) informing me that I am due upgrade today and in turn told them I was interested in an iPhone 5. A tariff was quoted, which although only available on 24 mont...

Resolved! PHISHING SCAM

Noticed on the site this email was doing the rounds in April 2012 - posters advised they have reported to O2 - Its back again - Reported to phishing@o2.com today - Hi there,You have a new voicemail left by +447126558000To listen to the message, pleas...

Resolved! Cut Me Off?.

Why the he'll did you's cut me off when I always pay my bill "on time".I don't pay it on time "once" and you's cut me off for a week, then have the cheek to fully charge me on my next bill even though I've had no minute's, texts or data for that full...

Resolved! O2 offering 4g upgrades to iPhone customers.

Why is O2 advertising free upgrades to 4g for iPhone 5 customers? What about the rest of us??? Ive been with O2 for years and I'd like the option to upgrade to 4g asap. I've just had samsungs FLAGSHIP galaxy s3 and think it should be offered to me as...

Resolved! useless o2 Insure after iPhone stolen

I had my phone stolen around 2 weeks ago, and now have finally got a phone, however it;s the wrong one, and have been told that that is just how it is. The whole process has been so stressful it has now had me in tears. First I couldn't get through t...

how does O2 lose 830,000 Spanish customers in six months ?

Is this a world record ? Are Spanish Telcos that uncompetitive ? Telefonica drop 830K customers between April & August this year and Vodafone, in a close run race, shed 639K. Execs at Spanish competitors Orange and Yoigo all get FAT bonuses feeding o...

are O2 tariffs competitive ?

As a long time SIM only user of mobiles on a monthly rolling contract I'm amazed how uncompetitive the UK market is ( just look at the cost of calls/contracts on China Mobile and weep) and that's before the EE feeding frenzy and 4G hangover. A little...

Feedback Form

O2 have now made available a website feedback form. If you have any suggestions or something isn't working, then let O2 know and perhaps they can sort out any bugs.One of the biggest annoyances is for example, the constant '500 Internal Server Error'...