Where's the wesite feedback option?

[Anonymous]

Just had one of those website survey popups on the o2 site and would like to offer feedback, but there doesn't seem to be anywhere to do it.

Would like to tell them that it's unreasonable to just expect customers they need to install a browser add-on to anwer survey questions, especially in the current climate of data handling scares.

What possible reasonable excuse could there be for installing such a thing to merely submit answers to questions?

[Liquid]

Didn't realise they were using browser ad ons.

I wouldn't be to worried about it as long as your not divulging personal data there's no issue using as ons.

As long as they're signed add ons containing the correct certifications you'll be fine:)

[perksie]

It's here:

http://www.o2.co.uk/abouto2/webfeedbackform

[perksie]

Snap!

[Anonymous]

Thanks; I have submitted my complaint!

[perksie]

Let us know how you get on.

I must be honest though I've never been asked to install any add ons for the O2 site.

[Anonymous]

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@Liquid wrote:
Didn't realise they were using browser ad ons.

I wouldn't be to worried about it as long as your not divulging personal data there's no issue using as ons.

As long as they're signed add ons containing the correct certifications you'll be fine:)

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You're right, of course, but the problem I see here is cross-site tracking.

I'm not one that normally bothers with the whole civil-liberties thing (I'd support ID cards if they were free) but this can only lead to tracking user activity... and the IP we use is personal information (allbeit temporary for most) that we should only share with the sites we actually use, in my opinion.

It's our choice whether we fill in these surveys, and I only do so if I'm in the right mood LOL, but with a browser add-on, the originating company can see when you go to one of their survey-enabled sites whether you choose to complete their survey or not.

[perksie]

Which add on are you saying you needed?

[Anonymous]

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@perksie wrote:

Let us know how you get on.

I must be honest though I've never been asked to install any add ons for the O2 site.

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If it pops up again, I'll grab a screenie.

The add-on adds a toolbar type thing, apparently. I automatically reject all of these things out of hand since I see no personal need - why do I need a Google or Bing toolbar when I have a blasted search box build in to my browser?

Each one is actually a drain on resources, especially if you use IE; IE and Windows are so much a part of each other that IE toolbars actually adversely affect browsing through your folders in Windows.

Before anyone points out that you can disable these things in most, if not all browsers, I would like to counterpoint that if you're not enabling it you shouldn't have installed it in the first place haha!

[perksie]

The penny has dropped, it's not an add on it's a program and once you've done the survey it can be removed.