O2 are one big joke !!!

[Anonymous]

After spending 2.5hrs last night on the phone with 3 gurus they could not fix my problem of linking my accounts -- phone and broadband -- was told phone 202 from my mobile in the morning -- got up early to avoid queues on the phone only to be told "We are having problems with our system and only answering general questions,phone back after 12."

Totally fed up with o2 and their errors.

[perksie]

All companies have their IT problems, if you find one that doesn't come back and let us all know.

[Anonymous]

I linked my o2 phone number to my broadband account fior the £5/mnth discount; is that what you're trying to do?
Just asking because I have two accounts - one each for mobile phone and broadband - but would prefer to just have the one... can never remember the phone account login details!

[Anonymous]

Did you get this resolved ?

[Anonymous]

It does sound like your linking your home phone / broadband / mobile broadband / mobile with each other, and if they say they're having system problems you should believe them. I work in a call centre and have to say we have computer errors which means we can't get into customer details.

All the **** we have to put up with when this happens, just call back when the problem with the systems is fixed and link the accounts. But depending on what you want to link (i.e. Mobile phone to broadband = call broadband customer service), call the right customer service.

[Anonymous]

Gotta agree.

I've done my stint in a Call-centre too and I'm sure we could all recall bad calls !

However we must remember a good % of these customers are truly peed off at this stage and inmost cases resort to type !

[Anonymous]

They used to be lots of small jokes but they decided to add them all together to make one big one. 

I did the same thing with my woman troubles - only it's called "getting married".

Seriously...

Call centres don't set out to avoid answering calls or resolving problems.  All that happens when they are unable to sort the call is that they get at least one more call from each person - the call volumes double or worse and they end-up paying a fortune in overtime, failing to meet their targets and having more staff taking time-off or resigning as the workload increases and so does the number of abusive or angry callers. 

The whole point of call centres is to get through calls as quickly as possible whilst reducing the need for people to call multiple times - not just for the customer's sake but because each call costs the company money.