SCAM gets thru block

[Mi-Amigo]

After falling victim to one of the scam message, I took the advise from members of the Community and contacted 02 Customer Services, who put a bar on all direct to Bill debits and bar Premium Rates....

However, today, purely by chance I checked my message in-box and found:

65065 -  Freemsg: Lorena Medienagen fur - free trial ends [date] then £4.50 per week, unless STOP to 65065.

Given the date of message and when I saw it, there is a chance that I could be billed for one week.

I sent STOP to 65065 and got an instant retur msg:

STOP Payforit Freemsg subscription to Metro Games ended. Help: 0207 369915.

I have never subscribed [or linked] to Metro Games and/or Lorena Medienagen.

How did this get through the supposed blocks which is meant to be in place on my 02 account?

This is worrying and highlights the need for 02 to drop their "trusted partners" and the scams.

[Mi-Amigo]

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@TallTrees wrote:

Just a thought @Mi-Amigo 

You could ask EmilieT for assistance, she may be able to help you with further procedures.

Best wishes TallTrees

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Thank you @TallTrees 

I`ve looked at the link you included and its marked "solved" with the solution being to get a block put on - which is what I have done but as @MI5 has pointed out the 02 block doesn`t stop these scammers but when she`s back off the Easter break, I will raise it with @EmilieT and see if she can help.

[Cleoriff]

Sorry to hear you have been a victim of these scammers @Mi-Amigo (Particularly when you have placed a bar on Charge to mobile and Premium numbers..which SHOULD have blocked this from happening)

It does appear there is NO protection for customers whatever steps you take.

This information will cause a few comments on a guide I am currently working on!

[MI5]

As I explained above, payforit is not covered by those bars.

[Cleoriff]

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@MI5 wrote:
As I explained above, payforit is not covered by those bars.

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I know what was said above @MI5 

Just a pity that wasn't mentioned when I asked for collaboration on the Tips to Avoid Unexpected Charges thread.

[MI5]

When was that?

[Cleoriff]

2nd February. I'm currently in the middle of producing it as a guide (eventually)

https://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-avoid-unexpected-charges-on-your-bill...

[MI5]

There's nothing in that thread that says those bars will prevent payforit though, so there was nothing to say?

[Cleoriff]

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@MI5 wrote:
There's nothing in that thread that says those bars will prevent payforit though, so there was nothing to say?

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Agreed. Though no-one added anything about Payforit either.

Add to that, it's been 'custom and practice' for us to include the links to Charge to Mobile (and Premium rate numbers) when people complain of being scammed? As suggested by @Marjo here

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

[MI5]

All you need is a link to Payforit Sucks. No one can add anything better than is covered there.
Marjo's advice is good for preventing some charges but not Payforit, as proved by @Mi-Amigo.

[Cleoriff]

Payforit sucks is already added to the guide I am writing.

Just pointing out that no one mentioned it in February and I was (and still am) using info from @Marjo