Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Really bad customer service

O2 15 August 2018 16 June ’18 – appointment with Guru in Bromley store to transfer data from iphone to Samsung. Mentioned that loved the phone but my phone signal wasn’t as good and was showing as H+. Was told it was unlikely to be 02 signal but show...

Warning ...Check your My O2!

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and...

Cleoriff by Level 94: Supreme
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O2Priority Feedback

Hi - wanted to raise with O2 that it is virtually impossible to send them feedback regarding O2 Priority ... no clear directions anywhere ... even two staff members via an online chat and phone didn't know.Please make this clearer for us.Thankyou.

Beverley by Level 1: Joiner
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Blocking premium rate text message

I came to O2 as it offered the best coverage for the area I work in.Today I attempted to place a premium rate text message bar on my phone as I have done with my Vodafone service. The reason for this request is to prevent the M type premium charge in...

Anonymous by Not applicable
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customer service in my local O2 store

Whilst on my recent foray en francais I took my Ipad with me which has an O2 sim in it. And before you all start jumping to conclusions that this post is going to be a moan about how it didn't get any coverage etc etc etc I know and I knew and this i...

jezza1234 by Level 12: Nimble
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Mast

Can someone please tell me do o2 repair there own masts ,We have been partly down for 14weeks site keeps saying nesting seagulls so repair delayed which is wrong they left weeks ago and mast was down weeks before seagulls nested ,Really am fed up wit...

O2 Recycle prices

This is pretty interesting to me. If you had seen my previous thread. I got full price for my old iPhone 7 Plus the other day when I upgraded. Looking around out of curiosity. The price of the 7 Plus dropped £120 when the iPhone 8 was released but in...

Anonymous by Not applicable
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Thank you for a great day at Countryfile live

Thank you so much for a great day at countryfile live. After winning tickets through O2 we had a fantastic family day out. It was very family orientated and my two sons 8 & 1 enjoyed all the rides, stalls, shows, animals etc.There was a brilliant ran...

SamF by Level 1: Joiner
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WiFi Calling - Google Pixel

Hi All! Do you think O2 have any plans in introducing WiFi calling for the Pixel series? I'm really interested in one and I'll most likely have to buy outright as O2 don't stock them. The signal in my house is a bit sketchy so WiFi calling would be a...

Hirsty_92 by Level 1: Joiner
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