General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bookworm for the phone

There's a free game called Bookworm for the PC. Is there a free version for the mobile phone, namely a Galaxy J4+?

Sensible data allowance for pre-teen daughter?

Hi. Could anyone tell me please how much is sensible data to have for a 13 year old daughter?I have no idea about data usage and the right “bolt” to add? She uses Instagram sensibly, stream some music videos and the odd film or episode from Netflix b...

USA ROAMING NIGHTMARE on 02

I been a loyal customer for o2 for over 10years, and I always loved how 02 treats their customers. Eventough they have mediocare 4G speeds in london, I was happy with what it provides. For work reasons , I recently upgraded my o2 contract to include ...

Sorry a phone mast close to you isn’t working...

Has anyone else noticed there seems to be a LOT of masts not working at the moment? Wherever I seem to search on the Status Checker it says... ‘Sorry a phone mast close to you isn’t working’. I’ve done home and work postcodes and then big towns like ...

Bad to worse

So O2 were carrying out a 'network upgrade' in my area the past few days & so service has been hit & miss but then they apparently completed the work & everything was running great. I beg to differ. As far as I can see all they've done is decommissio...

RPI Increase 2019

Officially just been notified by text that the RPI increase from April will be 2.5%

4G800 vs 3.5G

Just wondered why I get faster download speeds from 3.5G than 4G800?My signal strength for both is high whilst testing.

Hello new guy here

As usual service from o2 simple and straightforward to upgrade. As usual couriers absolutely shocking. UK mail failed to deliver. I called o2, 02 called UK mail UK mail said the delivery to them until today. I wonder why all their emails said differe...

New look

Just had to post and say that i think the new look to the web site is the bees knees.It looks great and it's easier to navigate.Keep up the good work.

Scam Services - unknown subscription

O2 has just dropped from 100 rating to 5 in my opinion.I have been subscribed to some unknown service which charges me £5 every week.Called in to 02, was told it's not their fault and I have to chase my money back from the company myself.Because I do...