Romford Staff

[Anonymous]

You need to get rid off all romford staff.

They have no customer service skills and so rude.

[madasaf1sh]

Is their any particular reason? Maybe we can help on here

[jonsie]

Sounds like a bad experience so please tell us more. This isn't O2 you are communicating with, we're all merely customers like yourself. 

[MI5]

Official complaints process here if you wish to give o2 the details https://www.o2.co.uk/how-to-complain

[Anonymous]

@Anonymous This is not o2 you are talking to. Maybe @MercedesS @Marjo @Martin-O2 could help 

[pgn]

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@Anonymous wrote:

You need to get rid off all romford staff.

They have no customer service skills and so rude.

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Not all O2 shops are actually run by O2 these days, @Anonymous - many are independently-run franchise operations:

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/9644284/O2-turns-to-franchises-to-help-with-Telefonica-debt.html

That's not to say you can't complain, though: https://www.o2.co.uk/how-to-complain

[MI5]

Customers couldn't care less - it's o2's name above the door and if they give a poor representation of o2 they need to be taken to task.

[pgn]

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@MI5 wrote:
Customers couldn't care less - it's o2's name above the door and if they give a poor representation of o2 they need to be taken to task.

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True. Complaining to the parent company without first exhausting the options available to them, such as asking to speak with the local store manager, @MI5, seems to be counter-intuitive, though.

McDonalds is a good example - make your gripe known the the in-store staff, then the supervisor or manager, ie complain from the bottom-up rather than from the top-down.

[MI5]

As the OP was unhappy with ALL staff, they may feel a local complaint is a lost cause, although without further info, it's difficult to comment .

[pgn]

Very true, yes, with only half the story, it is difficult to determine...  @MI5