Refund

Anonymous · ‎25-08-2017

I've been waiting on a refund for around 2 months now. About three times I've gone in a circle where I'm told it will be 5 days or escalated to 3 days if it goes to complaints and someone will personally ensure it's completed and will keep in touch. Each time they've failed and not called me and when I check my bank there's no refund either so I have to start the process again.

I'm now in this circle again, told there's no way to escalate it and I'm still owed my £400 back. Your system doesn't work and I'm expected to just go away and let you keep my money.

You're leaving me with no option but to take a legal route, can someone phone and refund me today before I go postal and drive to your HQ.

MI5 · ‎25-08-2017

Unfortunately, this is a customer forum and no one here has your details to call nor would be able to help if we did.
If your complaint https://www.o2.co.uk/how-to-complain is going nowhere you can escalate it to the Ombudsman in the first instance or try emailing the CEO of o2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-08-2017

Ombudsman looks like an option, I'll start that off now. CEO Email I'll have to go hunt down... Thanks.

O2 complaints proceedure is useless, failed me multiple times hence this escalation I'm having to do myself.

MI5 · ‎25-08-2017

Hope you get sorted soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-08-2017

@Anonymous wrote:
Ombudsman looks like an option, I'll start that off now. CEO Email I'll have to go hunt down... Thanks.

Google is your friend. ..

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎25-08-2017

@jonsie wrote:
@Anonymous wrote:
Ombudsman looks like an option, I'll start that off now. CEO Email I'll have to go hunt down... Thanks.

Google is your friend. ..

And what's wrong with Bing, @jonsie? They actually pay you to search through Bing, in some countries (so I hear...!)

Links to O2 Social Media Team here

MI5 · ‎25-08-2017

There's something for everyone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎29-08-2017

Hi @Anonymous we should be able to find out whats going on with your refund. We'll need a few details to chase this up so I've sent you a private message.

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jonsie · ‎29-08-2017

@pgn wrote:
@jonsie wrote:
@Anonymous wrote:
Ombudsman looks like an option, I'll start that off now. CEO Email I'll have to go hunt down... Thanks.

Google is your friend. ..
And what's wrong with Bing, @jonsie? They actually pay you to search through Bing, in some countries (so I hear...!)

I like a bit of Bing....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎29-08-2017

By all means give it a go but if I end up in your returns process (3-5 working days) rather than someone doing it manually then it's a lost cause. It's 3 months since I requested to return the phone.

Here's my Twitter feed and O2 banned me from their Facebook page as I kept asking for my refund.

https://twitter.com/Mint_Sauce/with_replies

Good luck with getting the refund to me Martin.