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Refused contract

FMCCOOL302
Level 1: Joiner
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I was with O2 right up until last month when my sim only ended. I moved to pay as you go O2 for a month and today went to take a new 12 month sin only but was refused due to failing credit check. 

 

Yet I went to Vodafone and they accepted with no issues.

 

My credit score is 810 only debt i have is Klarna with Samsung which is almost done.

 

Never missed a single payment with O2 or Klarna 

 

 

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Bambino
Level 85: Esteemed
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@FMCCOOL302 As customers we wouldn't know the criteria O2 use to check someone's credit. Vodafone has accepted your request, so maybe you can look on this as a lucky escape.

I DO NOT WORK FOR O2



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Enlli
Level 67: Unsung hero
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Not an uncommon story with O2

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 33: Firestarter
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@FMCCOOL302 

It isn't just about your credit score.

For example, could you have failed the identity check ? Are you on the Electoral Register at your current address ? Have you moved home recently ? 

Unfortunately, you will never find out why as the reasons for failure are shrouded in secrecy. 

At least Vodaphone took you on. 👍 

 

  

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