General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Unable to make international calls from the UK

Hi, I have tried the following removed cap ensured my phone settings allow international calls spoke to various o2 representatives can anyone assist thanks

Problems with transfer of ownership and customer service

I am trying to transfer the ownership of two mobile numbers, from an account in my husband's name to an account in my own name, with his consent, as we have separated. 5 weeks later, over 8 hours on the phone and after many attempts, we are no furthe...

Maximum lines issue when upgrading

Hi, very much aware this is a customer led community and not staffed by O2 but just wanted to explain an issue I have and see if anyone else has had it or has had it rectified. I have 8 lines on my account (mine plus various family member phones, 2 t...

Uswitch 2025 Awards Name Best UK Broadband and Mobile Providers

Both O2 and their wholly-owned subsidiary giffgaff (sic) feature prominently :- Uswitch 2025 Awards Name Best UK Broadband and Mobile Providers - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/03/uswitch-2025-awards-name-best-uk-broadband-and...

16 tips to protect your phone from thieves

Some useful hints and tips in here :- 16 tips to protect your phone from thieveshttps://www.moneysavingexpert.com/mobiles/steps-to-take-before-your-phone-is-stolen/

USwitch Upgrades

Just to inform those interested that the latest USwitch O2 offers are live. Now April 2026 for the annual price rise

O2 Completes Work to Improve its Mobile Network in Liverpool

O2 Completes Work to Improve its Mobile Network in Liverpool - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-liverpool/ O2 UK Complete 4G and 5G Upgrades for 3500 Postcodes in Liverpool - ISPreview...

Millennials spend six times more on mobile phone storage than boomers

Millennials spend six times more on mobile phone storage than boomers - Virgin Media O2https://news.virginmediao2.co.uk/millennials-spend-six-times-more-on-mobile-phone-storage-than-boomers/

Strange experience

So, but I of a strange one. It’s now resolved but would be interested to hear views on what caused the issue. I use an iPhone 15 pro max with a physical SIM on EE and an eSIM for o2. Has been working fine since Jan last year. Around 5:30 yesterday ev...

Nightmare Upgrade!

This is a long story so move on if you get bored easily! This issue began when my bill was split to separate device plan and tariff. Every month I kept getting late payment notifications. I couldn’t understand what was going on as I had a direct debi...