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Purple spots showing on camera

Anonymous
Not applicable

Hi,

 

I have only just noticed that on the galaxy s6 front facing camera, before and after taking a picture that it shows random purple spots on the screen? I have factory reset my phone and it still shows the dots? Only comes down to hardware problem?

 

Anyone else experienced this on the S6 (32GB)?

Shall I send it back to shop, I have had this phone since April 

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Cleoriff
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If this is a known issue I can't see a problem if honest....

http://www.samsung.com/uk/info/contactus.html

 

UK - 0330 SAMSUNG (726 7864)

Veritas Numquam Perit

Girl in a jacket
Message 11 of 48
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MI5
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Samsung have always had this "potential" issue on every single phone since the SGS1.
As I said before, it is due to the camera device drivers and some very specific blobs that Sammy use in their firmware.
It's what gives them excellent picture taking capability but it's "on a knife edge".
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 48
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viridis
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Does it only show when pitch black?
you should see an xperia selfie in no light,
Message 13 of 48
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Anonymous
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@viridis wrote:
Does it only show when pitch black?
you should see an xperia selfie in no light,

Yes it only shows in low lit or on dark objects it shows the purple spots 

Message 14 of 48
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Anonymous
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@Cleoriff wrote:

If this is a known issue I can't see a problem if honest....

http://www.samsung.com/uk/info/contactus.html

 

UK - 0330 SAMSUNG (726 7864)


I have emailed them this lunchtime so waiting for there reply back - probably in the next few weeks!! LOL

Message 15 of 48
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Anonymous
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why is the xperia selfie good in low light?
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Cleoriff
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@Anonymous wrote:

@Cleoriff wrote:

If this is a known issue I can't see a problem if honest....

http://www.samsung.com/uk/info/contactus.html

 

UK - 0330 SAMSUNG (726 7864)


I have emailed them this lunchtime so waiting for there reply back - probably in the next few weeks!! LOL


Dont be so pessimistic....LOL

Veritas Numquam Perit

Girl in a jacket
Message 17 of 48
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MI5
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I'd have called them myself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 48
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viridis
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@Anonymous wrote:
why is the xperia selfie good in low light?

No, it's damn terrible on the selfie camera.

Very, very noisy.

Message 19 of 48
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Anonymous
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@MI5 wrote:
I'd have called them myself.

Nevermind - saves waiting on the phone for 30 minutes to be connected to a technical supervisor  LOL ! 

Am totally going along the pessimist side about all this Weird

Oh well jobs a good en Cheers

Message 20 of 48
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