Solved: Re: Purple spots showing on camera - Page 2

Anonymous · ‎16-08-2015

Hi,

I have only just noticed that on the galaxy s6 front facing camera, before and after taking a picture that it shows random purple spots on the screen? I have factory reset my phone and it still shows the dots? Only comes down to hardware problem?

Anyone else experienced this on the S6 (32GB)?

Shall I send it back to shop, I have had this phone since April

Cleoriff · ‎17-08-2015

If this is a known issue I can't see a problem if honest....

http://www.samsung.com/uk/info/contactus.html

UK - 0330 SAMSUNG (726 7864)

Veritas Numquam Perit

MI5 · ‎17-08-2015

Samsung have always had this "potential" issue on every single phone since the SGS1.
As I said before, it is due to the camera device drivers and some very specific blobs that Sammy use in their firmware.
It's what gives them excellent picture taking capability but it's "on a knife edge".

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎17-08-2015

Does it only show when pitch black?
you should see an xperia selfie in no light,

Anonymous · ‎17-08-2015

@viridis wrote:
Does it only show when pitch black?
you should see an xperia selfie in no light,

Yes it only shows in low lit or on dark objects it shows the purple spots

Anonymous · ‎17-08-2015

@Cleoriff wrote:
If this is a known issue I can't see a problem if honest....
http://www.samsung.com/uk/info/contactus.html

UK - 0330 SAMSUNG (726 7864)

I have emailed them this lunchtime so waiting for there reply back - probably in the next few weeks!!

Anonymous · ‎17-08-2015

why is the xperia selfie good in low light?

Cleoriff · ‎17-08-2015

@Anonymous wrote:
@Cleoriff wrote:
If this is a known issue I can't see a problem if honest....
http://www.samsung.com/uk/info/contactus.html

UK - 0330 SAMSUNG (726 7864)
I have emailed them this lunchtime so waiting for there reply back - probably in the next few weeks!!

Dont be so pessimistic....

Veritas Numquam Perit

MI5 · ‎17-08-2015

I'd have called them myself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎17-08-2015

@Anonymous wrote:
why is the xperia selfie good in low light?

No, it's damn terrible on the selfie camera.

Very, very noisy.

Anonymous · ‎18-08-2015

@MI5 wrote:
I'd have called them myself.

Nevermind - saves waiting on the phone for 30 minutes to be connected to a technical supervisor LOL !

Am totally going along the pessimist side about all this

Oh well jobs a good en