Problem with mobiles.co.uk

[Anonymous]

I took out a 24 month contract with Mobiles.co.uk in January 2014, Im now on my 3rd Lumia 1020, the previous 2 both had the same problem, the camera failing and getting extremely hot, the one I'm using at the moment has started getting really hot so I put it on my windowsil to cool down, I went to the toilet and when I came back our cat was sat on the windowsil but my phone wasnt, I looked out of the window and saw it on the floor, I immediately panicked and went and got my phone, went back upstairs and had a look at it, the only damage to it was a couple of scuff marks on the casing and the bottom left of the screen is starting to pop out, I got onto mobiles.co.uk straight away but their live chat was down so I spoke to a really nice guy called Rick and explained to him what had happened, he told me I should take it into the carphone warehouse, so I did, the guy behind the counter was really rude as I showed him the printout of the chat with Rick and he said "doesnt make any difference to me"

He also said he could send the phone away to be repaired but they would only repair it if the screen was smashed and they wouldnt if it wasnt smashed.

I got back onto mobiles.co.uk and spoke to David and told him about the guy in the carphone warehouse and he  said  I am sorry about the troubles you have had and seems like you have had contradictory information. If your handset is faulty (especially overheating) then you do in fact need to visit Carphone Warehouse. If they are telling you to come to us, then you need to ask them to call us so we can explain to them about the repair period, I asked for a manager callback, he took my number and said a manager would call me back within 2 hours, I never got a call back

Ive told mobiles.co.uk that Im not happy as this is the 3rd Lumia 1020 Ive had, all with the same problem

Can someone please help me and advise where I stand with regards to this

Thanks

[Bambino]

O2 didn't sell you the phone. Mobiles.co.uk did. O2 aren't responsible for a phone you bought from a third party.

[Anonymous]

"The contract is with O2, hence why I posted on here, just looking for some help and advice thats all"

Happy to try and help nether less.

[Bambino]

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@Anonymous wrote:


Happy to try and help nether less.

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I believe that in English the phrase is 'nevertheless', but let's not split hairs.

The OP is wasting his time posting here. No one can resolve the issue for him here. It's a Mobiles.co.uk/Carphone Warehouse problem.

[MI5]

My advice would be to claim off your insurance.
You'll be lucky to get anyone to believe the damage from falling hasn't caused further issues with the phone I'm afraid.

[Bambino]

That's presuming the OP has insurance, which from the first post doesn't sound likely. The OP may have seen something in this forum about O2's three returns policy, which is possibly why he posted here, but unfortunately it wouldn't apply to him, as he didn't buy the phone from O2.

[Anonymous]

As bambino says O2 didn't sell you the phone your gripe is with the seller not O2

[MI5]

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@Bambino wrote:

That's presuming the OP has insurance, which from the first post doesn't sound likely. 

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If not they need to go buy a replacement.

Either way I can't see this getting fixed under warranty unfortunately.

[Anonymous]

Let us know how you get on with this.

Good luck.

[Cleoriff]

Could I just say how great it is to see @Bambino back yesterday, giving advice in his usual straightforward way.

I really miss his expertise on here. ....:

[jonsie]

Love his no-nonsense approach and comments too. Shame he has been driven away....