Re: Positive feedback

Gracie82 · ‎02-09-2020

Help giving positive feedback

Gracie82 · ‎02-09-2020

Hi
I've been trying to find a way to give positive feedback for an 02 CS agent called Frankie who has been brilliant. Just wondering if anybody knows how to do this? Thanks 😁

MI5 · ‎02-09-2020

You just did

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-09-2020

Hi @Gracie82

One of our managers @Marjo or @Martin-O2 will be in touch to get details tomorrow. They will pass it back to Frankie.

Thanks for posting.

Veritas Numquam Perit

Gracie82 · ‎02-09-2020

Brill thanks MI5 and Cleoriff 👍

MI5 · ‎03-09-2020

You're welcome 😊

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TallTrees · ‎03-09-2020

Hi @Gracie82

Thank you for trying to get positive feed back mentioned for Frankie, it's so welcome and our community Managers will pass this comment on for you. This has been a particularly trying time for all customer service staff.

Best wishes and welcome to the o2 community forum....TallTrees

HAPPINESS IS BEE SHAPED

Martin-O2 · ‎03-09-2020

Thanks for sharing your feedback @Gracie82! I'll send you a quick message to grab some details so we can find out who you spoke to and pass on your kind words.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Marjo · ‎04-09-2020

Great to hear you had a positive experience @Gracie82 !