Positive Feedback

[Anonymous]

I know that I'll only get told that this isn't the right place to leave feedback for a store, but honestly its impossible to leave positive feedback anywhere on the o2 website. There's no email address or anything I can write to just to say well done!

On that topic, well done! I visited the o2 store in the Shores Shopping Centre in Trowbridge, Wiltshire yesterday. I'd accompanied my friend as he'd gone to acquire a new handset as he'd lost his. O2 mailed him a new sim ready for him to put in a phone. Unfortunately what they hadn't told him in advance was that no changes could be made to his account for the next 24 hours after receiving the new sim.

We were served that day by an absolutely lovely young man, who'd hinted at it being his first week on the job and that we were some of his first proper customers (I never caught his name unfortunately).

Upon us being told that they couldn't make any changes to my friend's account, my friend became very angry and actually walked out of the store in a very bad mood. However I feel this was the fault of the person he'd spoken to on the phone the day before and couldn't have been prevented by the young man who'd just started his new job.

After my friend walked out, I apologised to the man who'd been serving him and told him he'd done a very good job and wished him the best of luck for his new job at o2.

I only hope that maybe this feedback could perhaps at least get through to the store, as even I could feel how terrible that man must have felt when he realised he couldn't help my friend.

Excellent staff in store, not so good over the phone

Thanks

[jonsie]

I just wish that the same standard was implemented in every store. It's really good to hear of good customer service on here. 

[Cleoriff]

Lovely to hear such positive feedback. Also nice to know those responsible for giving great customer care are informed.

[Anonymous]

I'm unsure if this is the right place to say that I also received excellent service from the Sutton O2 Store.  Phillip, the O2 guru, is a technical genius!  He was very patient with a 'non-techie' like myself and explained how my new phone worked, set-up it up and transfered data from my old phone to my new phone saving me hours of work.  If anyone in Sutton needs help for their O2 device then Phillip is your man!

[jonsie]

Well done to Phillip, I'm sure @Toby will pass on your thanks

[MI5]

Good to hear - I'm sure @Toby will feedback on your thanks too

[Cleoriff]

Lovely to hear great feedback...:smileywink:

[Toby]

Hi @Anonymous,

Great to hear! I'll make sure to pass on your kind words

Welcome to the forum too!