Re: Poor Customer Service

SouthofHumber · ‎14-11-2021

Why is O2 Customer Service so bad? Why do I have to wait over half an hour on the phone to try and talk to someone? Just tried to speak to someone only to be cut off when the lady answered. My SIM only contract runs out in December, I will be leaving if I do not get better customer service.

MI5 · ‎14-11-2021

@SouthofHumber

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎14-11-2021

@SouthofHumber

This is because of limited staff due to people been off sick etc, and Sundays are always run with less staff in all the call centres i have built.

I rang earlier was through to someone in 2 minutes and the email with Proof of Purchase in 1hr of the call, so not all calls are half an hour wait...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK