Pay off refresh contract online ?

[Anonymous]

hi all, can you tell me if I can pay the balance on my refresh phone online ? I can only see how I can pay up to 7 pence below the amount online, which seems odd..

Thanks
Stu

[Anonymous]

Through your http://www.o2.co.uk/myo2 you can or ring 202.

[Anonymous]

Thanks. It's not letting me pay off the full amount though, will have to call

[Anonymous]

No worries.

They'll be able to sort it fully for you. 😄

[MI5]

Most strange....

@Toby is this an error that needs looking in to?

[Anonymous]

Just gone on chat and sorted it: apparently the settlement amount was £140, i could only pay off £139.93, but that is then rounded up to £140. Odd.

And retentions on chat now wont give me a PAC.....

[MI5]

---

@Anonymous wrote:
And retentions on chat now wont give me a PAC.....

---

Why not?

They should do........!

[Anonymous]

Because they don't do it online apparently ...until i asked really nicely and said the phone lines were busy and she just did it (well, said she has done it) !

[Anonymous]

We are told Live Chat can give Pac Codes. 😔

Perhaps circumvent them and call 202 Uk Customer Services in order to obtain it. 

Edit : we posted at the same time. 

Take into account the Pac code is only live for 30 days. 

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[MI5]

---

@Anonymous wrote:
Because they don't do it online apparently ...until i asked really nicely and said the phone lines were busy and she just did it (well, said she has done it) !

---

I wish they'd make their minds up. 1 day they will and another day they won't - most confusing