Order Stuck on Processing- Next Steps

[Starkers1997]

Last night I ordered a Samsung Galaxy S24 Ultra and it has been stuck in processing for nearly 24 hours since the time of posting. I have just been made aware that a lot of O2 customers are having this issue when ordering online.  Is it worth cancelling the order online or calling customer services ASAP (when they can be reached) and then head to my local O2 shop when it has the phone in stock according to the website?

Worth noting that I did already receive my contract by email when I placed the order but not my new phone.

What would be the best thing to do @MI5?

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[MI5]

Not a lot you can do @Starkers1997 

You'll just have to wait and see if it progresses or gets cancelled.

You can't change anything until then.

[Starkers1997]

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@MI5 wrote:

Not a lot you can do @Starkers1997 

You'll just have to wait and see if it progresses or gets cancelled.

You can't change anything until then.

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I guess that the only thing I can do is call Sales as the lines open and see what I can find @MI5. But if I don't get a clear answer, how long should I be willing to wait?

[MI5]

Sales will just tell you to wait 5 to 7 days to see what happens @Starkers1997 

There's nothing they can do to override the system either as the system is not really fit for purpose.

[Starkers1997]

Any idea what would happen if I cancelled the order on my end on MyO2 @MI5?

[MI5]

Probably send the system into meltdown @Starkers1997 

[Starkers1997]

As in?

[MI5]

Honestly I've no idea @Starkers1997 but I can only imagine that more confusion would result.

I guess it's an option to try if you don't want to wait.

[Starkers1997]

I don't want to lose this Black Friday Deal, so I might take this option as a last resort and head to the local O2 store tomorrow after calling Sales, explaining my case and potentially then cancelling the order after the call.