@Anonymous wrote:
Found a customer service email address on an email from them - after being on the phone for over an hour this morning again. This is my reply:
Hello O2 Customer Thanks for your email. We can tell that you've not sent this email to us using the form on our website. Because we need some of your personal information to be able to answer your query, can you please click on the link below and webchat with us right now. http://www.o2.co.uk/chatnow If you'd still rather email us, please go to http://www.o2.co.uk/contactus We're doing this so that we can answer your query straight away. If we don't have the right personal information in your email, we'd have to email you back asking for it. This is because we need to make sure we're talking to the right person before we can answer any questions about someone's phone or account. Please be aware that we won't be replying to the email you've just sent us and please don't reply to this email as it's been automatically generated. Thanks again for emailing and we hope to hear from you soon. O2 Telefónica O2 UK Limited, Registered in England No 1743099. Registered Office: 260 Bath Road, Slough, Berkshire SL1 4DX
Is it sorted yet?
Fill out the "Keep My Number" form on link below
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=12343
If your totally angry at O2 write to them (recorded delivery) using the OfCom template (below) which CLEARY states O2 must give the PAC code within 48 hours of having received the request.
http://consumers.ofcom.org.uk/2010/03/pac-code-request/
Telefonica UK Limited Correspondence Department
PO BOX 694
Winchester
SO23 5AP
How do O2 get away with this pathetic attitude towards regulations they agreed to?
