Worst ever customer service

RuthofLondon · ‎09-06-2025

First, the promised code for verification took 2 hours to arrive, then it asked me to add a title to my details, then, having done that, it demanded a bloody passport photo, then it sent me back to get another verification. This is the absolute pits and the only thing that damned well keeps me with 02 is the absolute mucking hassle of switching providers. I am going to simply notify my bank to stop paying the bill so that I can get rid of them once and for all

madasaf1sh · ‎09-06-2025

@RuthofLondon

So o2 want to stop someone getting into your account, by wanting you to verify your identity, seems reasonable to me..

Go ahead and cancel your direct debit, and see what happens... it will involve them destroying your credit file, been passed to a DCA and possibly a CCJ against you..

To switch providers is very easy.

1. get new contract / payg sim

2. Get PAC Code

3. Give PAC to new provider

4. Number is moved

5. o2 account closed

Piece of water..

Guide: Cancelling Your Contract

But its good to rant...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎09-06-2025

@RuthofLondon

Guide: Cancelling Your Contract

Just not paying your bill will trash your credit score and have bailiffs at your door.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎09-06-2025

Sits down with a bag of popcorn waiting for the likes of Morecroft to strike

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.