PAC
on 13-01-2017 19:36
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on 13-01-2017 19:36
I just wanted to thank 02 for making it nigh on impossible to request my PAC code, have decided it is much easier to just take on a new number. I won't be coming back.
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on 13-01-2017 19:48
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-01-2017 19:48
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-01-2017 02:56
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on 14-01-2017 02:56
It's easy enough to get a PAC....the hard part is getting through to them!
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on 14-01-2017 08:26
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on 14-01-2017 08:26
Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..
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on 14-01-2017 08:58
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on 14-01-2017 08:58
@Cleoriff wrote:Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..
I couldn't agree more, it would make everyone's life easier.
Has this been put forward as an idea?
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on 14-01-2017 09:17
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on 14-01-2017 09:17
@jonsie wrote:
@Cleoriff wrote:Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..
I couldn't agree more, it would make everyone's life easier.
Has this been put forward as an idea?
I was just about to make a post in ideas section..:smileywink:
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on 14-01-2017 09:27
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on 14-01-2017 09:27
@Cleoriff wrote:
@jonsie wrote:
@Cleoriff wrote:Another reason why it should be part of My O2. If folk can request an unlock code via that route... then they should be able to request their pac. It would certainly reduce the number of calls to customer services..
I couldn't agree more, it would make everyone's life easier.
Has this been put forward as an idea?
I was just about to make a post in ideas section..:smileywink:
Great idea.....
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on 14-01-2017 09:29
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on 14-01-2017 09:29
https://community.o2.co.uk/t5/Community-Ideas/Request-PAC-via-My-O2/idi-p/1031844
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14-01-2017 09:32 - edited 14-01-2017 09:32
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14-01-2017 09:32 - edited 14-01-2017 09:32
O2 use the PAC request to try to talk the customer into staying.
Doing it online would remove that option for them so I can't see them implementing it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 14-01-2017 09:38
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on 14-01-2017 09:38
@MI5 wrote:O2 use the PAC request to try to talk the customer into staying.
Doing it online would remove that option for them so I can't see them implementing it.
However, if people want to leave, they want to leave. The option should be available. I am sure CS would welcome the drop in phone calls to request a PAC... I don't work for O2 and I am simply proposing an idea which would make things easier for customers...
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